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No.
|
Code
|
Error character strings
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Causes
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Remedy
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1
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0500 0003
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SUSPEND: Communication test is not performed.
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The communication test had not been performed, though E-RDS is enabled.
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Select and perform Servicemode > #E-RDS > COM-TEST.
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2
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0xxx 00f2
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Event Registration is Failed
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Processing (event processing) within the device has failed.
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Turn the device OFF/ ON. If the error persists, replace the device system software. (Upgrade)
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3
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8xxx 2001
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URL Scheme error(not https)
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The header of the URL of the registered UGW is not in https format.
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Check that the value of Service mode > #E-RDS > RGW-ADR is https://a01.ugwdevice.net/ugw/agentif010.
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4
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8xxx 200A
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Server connection error
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Displayed in the event of a TCP/IP communication fault. Also displayed when an attempt is made at communication with the device IP address not set.
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Check the network connection, as per the initial procedures described in the troubleshooting.
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5
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8xxx 2002
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URL server specified is illegal
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A URL different to that specified by the UGW has been set.
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Check that the value of Service mode > #E-RDS > RGW-ADR can be https://a01.ugwdevice.net/ugw/agentif010.
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6
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8xxx 2014
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Proxy connection error
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Could not connect to proxy server due to improper address.
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Check proxy server address and re-enter as needed.
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7
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8xxx 201E
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Proxy authentication error
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Proxy authentication is failed.
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Check the user name and password required in order to login to the proxy, and re-enter as needed.
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8
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8xxx 2015
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Proxy address resolution error
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Could not connect to proxy server due to name resolution error.
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Check that the proxy server name is correct. If the proxy server name is correct, check the DNS connection, as per the troubleshooting initial procedures.
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9
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8xxx 2028
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Server certificate error
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No route certificate installed in device. - Certificate other than that initially registered in the user's operating environment is being used, but has not been registered with the device
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Install the latest device system software. (Upgrade)
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10
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8xxx 2029
|
Server certificate verify error
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The server certificate verification error occurred. (URL check error)
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Check that Service mode > #E-RDS > RGW-ADDRESS can be https://a01.ugwdevice.net/ugw/agentif010.is correct.
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11
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8xxx 2046
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Server certificate expired
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The device time and date is outside of the certificated period.-T he route certificate registered with the device has expired. Certificate other than that initially registered in the user's operating environment is being used, but has not been registered with the device.
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Check that the device time and date are correctly set. If the device time and date are correct, upgrade to the latest system software.
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12
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8xxx 2000
|
Unknown error
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Some other kind of communication error has occurred.
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Try again after a period of time. If persists, check the UGW status with the UGW administrator.
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13
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8xxx 2063
|
SOAP Fault
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SOAP communication error has occurred.
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Check that the value of Service mode > #E-RDS > RGW-PORT can be 443.
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14
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8xxx 2004
|
Server response error (NULL)
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Displayed when communication with UGW has been successful, but an error of some sort has prevented UGW from responding. When (Null) is displayed at the end of the message, this indicates that there has been an error in the HTTPS communication method.
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Try again after a period of time. If the same error occurs again, check the UGW status with the UGW administrator.
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15
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8xxx 2004
|
Server response error (Hexadecimal])
[Error details in UGW ] *1
|
Displayed when communication with UGW has been successful, but an error of some sort has prevented UGW from responding.(Hexadecimal) displayed at the end of the message is an error code returned by UGW. In the case of this kind of error only, [Server detailed error] is displayed at the end of the error information.
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Try again after a period of time and also check detailed error code (hexadecimal) from UGW displayed after the message.
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16
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8xxx 0101 - 0A01
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Device internal error
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An internal error, such as memory unavailable, etc., has occurred during a device internal error phase.
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Switch the device power OFF/ ON or replace the device system software. (Upgrade)
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17
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8xxx 0201- 0204, 0206
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Server schedule is invalid
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During the communication test, there has been some kind of error in the schedule values passed from UGW.
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When the error occurs, report the details to the support section, then, after the UGW side has responded, try the communication test again.
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18
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8xxx 2047
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Server response time out
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Due to network congestion, etc., the response from UGW does not come within the specified time. (HTTPS level time out)
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If this error occurs when the communication test is being run, wait some time and run the test again.
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19
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8xxx 2048
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Service not found
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There is a mistake in the UGW URL, and UGW cannot be accessed. (Path is wrong)
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Check that the value of Service mode > Function > Install > RGW-ADDRESS can be https://a01.ugwdevice.net/ugw/agentif010
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20
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8xxx 0003
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E-RDS switch is set OFF
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A communication test has been attempted with the E-RDS switch being OFF
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Set Service mode > #E-RDS > E-RDS SWITCH to 1, and then run Service mode > Function > Install > COM-TEST.
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21
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8xxx 0003
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Server schedule is not exist
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Blank schedule data have been received from UGW.
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Check the device settings status with the UGW administrator.
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22
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8xxx 2003
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Network is not ready, try later
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Communication attempted without confirming network connection, just after booting up a device in which the network preparations are not ready. (Network connection not established within 60 seconds of device boot up.)
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Check the network connection, as per the troubleshooting initial procedures.
Run Service mode > #E-RDS > COM-TEST about 60 seconds after turn on the device.
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23
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8xxx 2052
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URL error
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The data which is not URL is inputted into URL field.
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Check Servicemode > #E-RDS RGW-ADDRESS can be https://a01.ugwdevice.net/ugw/agentif010.
If not, enter the correct URL strings in URL description field..
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24
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8xxx 200B
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Server address resolution error
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Server address name resolution has failed.
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Check Servicemode > #E-RDS > RGW-ADDRESS can be https://a01.ugwdevice.net/ugw/agentif010.
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25
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0xxx 0003
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Communication test is not performed
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Communication test has not completed
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Perform and complete a communication test.
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26
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8xxx 0221
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Server specified list is too big
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Alert filtering error: The number of elements of the list specified by the server is over restriction value.
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The number of elements of alert filtering is specified correctly.
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27
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8xxx 0222
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Server specified list is wrong
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Alert filtering error: Unjust value is included in the element of the list specified by the server.
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The element of alert filtering is specified with the right value.
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28
|
xxxx xxxx
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SUSPEND: Initialize Failure!
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Internal error occurred at the initiating E-RDS.
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Turn the device power OFF/ ON.
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29
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8300 0306
|
SRAM version unmatched!
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Improper value is written in at the head of SRAM domain of E-RDS.
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Turn the device power OFF/ ON.
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30
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8xxx 0304
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Device is busy, try later
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The semaphore consumption error at the time of a communication test.
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Wait a while then rerun the test.
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31
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8xxx 0207 - 0208
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Internal Schedule is broken
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The schedule data in the inside of E-RDS is not right.
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Perform a communication test.
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32
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8xxx 0004
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Operation is not supported
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Method which E-RDS is not supporting attempted.
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Contact help desk
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