Steps for service call request

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Steps for service call request
Users should follow the instructions as described below to request a service call.
1. Touch the [Counter Check] button on the control panel to display the counter check screen, and touch the [Service Call] button.
2. Touch the [Select/ Request] button.
CAUTION:
When a service call has been already requested, another service call cannot be sent. The previous service call needs to be canceled, or a service person needs to perform processing for service call completion.
3. Select the request details and touch the [Request] button.
NOTE:
E-RDS generates an alarm of service call request at this timing, and sends the alarm to UGW.
4. If the service call request is successful, “The service call request has been sent.” is displayed. If “Could not send the service call request.” appears, refer to the “Troubleshooting“ and repeat until “The service call request has been sent.” is displayed.