Actions against Troubles – Overview

| Print out this category

Actions against Troubles – Overview

Servicing | User data | Recovery | Action
HDD replacement | cleared | Replace HDDs | 1) Format the HDD 2) Install the system software
Encryption PCB replacement | cleared | Install HDD Data Encryption Kit | 1) Replace Encryption PCB 2) Initialize Encryption PCB *1 3) Format the HDD 4) Install the system
Main Controller PCB 2 replacement (SRAM) | cleared | Clear the key for HDD Data Encryption kit and install HDD Data Encryption Kit | 1) Initialize the Encryption PCB *1 2) Format the HDD 3) Install the system
Main Controller PCB 1 replacement | not cleared | N/A | N/A
Main Controller clear (COPIER> FUNCTION> MN-CON) | Information held in SRAM cleared | After MN-CON clear process is done | MN-CON clear does not clear authentication information; no work is required specifically for HDD Encryption kit

* How to Initialize Encryption PCB
1) Initialize the Encryption PCB via SST.
This step makes the disk unformatted (E602-0001 error is triggered if the unformatted disk is started).
2) Format the HDD and reinstall SYSTEM via SST.
When you start the HDD formatting, the message is shown to confirm whether to initialize the Encryption PCB (Key Clear).
Key Clear will disable accesses to HDD data permanently. Cautions should be taken in Key Clear execution.
Points to Note in Initialization via SST
The screen below is shown when you gain access to SST in safe mode due to E602-2000 error. Poor PCB connection also causes this error. Check the board connection to seek error recovery. Initialization of the Encryption PCB will disable accesses to HDD data permanently. Cautions should be taken in initialization.
Points to Note in Initialization using USB memory
The message below is shown on the control panel when E602-2000 error occurred and the machine is started in safe mode using the USB memory with system data stored.
Select [0] when you are ready to initialize the Encryption PCB.
The message below shows the final screen in initializing the Encryption PCB.
Select [2] when you initialize the Encryption PCB.
We recommend checking the PCB connection before starting initialization