﻿When SMS Cannot Be Accessed

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﻿When SMS Cannot Be Accessed
If you forgot the password (SMS login password initialization)
After changing the default SMS login password, if you forgot the new password and cannot log in to SMS, you can use a switch license for password initialization to change the password back to the default value "MeapSmsLogin".
Note that there is no special password for service.
1) Obtain a switch license file for password initialization.
Contact the person in charge of support at the sales company, give the device's serial number, and have a switch license file for password initialization issued.
2) Load the switch license file.
With nothing entered, click the [ Log in ] button to display the area for specifying a switch license file for password initialization.
3) Specify the switch license file.
Click the [ Browse ] button and specify the switch license file.
4) Initialize the login password.
Click the [ Initialize ] button to display an initialization confirmation page, and click the [ OK ] button.
Note:
The default password is “MeapSmsLogin.” (The password is case-sensitive.)
If you click the [Cancel] button on the initialization confirmation page, password initialization is not performed and the login page appears.
If login is not possible due to exclusive control
Because SMS uses exclusive control, if there is another user already logged in to the SMS of the same device, then you cannot log in.
Exclusive control message example
If you cannot log in due to exclusive control, you need to ask the other user to log out before you can try again.
Note:
If you close the browser without logging out, the session remains active. In this case, you cannot log in again.
If this problem occurs, you can wait for 5 minutes so that the session is disconnected. Or, you can restart the device to force the session to disconnect.
If [ Key and Certificate Settings ] is not set
If [ Key and Certificate Settings ] is not set correctly, you cannot access the URL for SMS (https://<devices's IP address>:8443/sms/). In this case, you can use the following procedure to solve the problem.
1. Go to http://<device's IP address>:8000/sms/, and check to see that "HTTP 500 Internal Server Error" appears.
2. If the message is displayed, see the procedure described in " ﻿Key Pair and Server Certificate when Using Encrypted SSL Communication " in this manual to deal with the problem.
Note:
As for SMS, by setting the key to be used, encrypted SSL communication is always executed regardless of the following setting: (Settings/Registration) > [Management Settings] > [License/Other] > [MEAP Settings] > [Use SSL] > ON/OFF.