Jam/Error Code Display Specifications

| Print out this category

Jam/Error Code Display Specifications
Jam code:
“Jam Code” and “Location Code” are displayed on the screen (*) when a paper jam occurs.
Error Code
In addition to “Error Code”, “Location Code” is displayed on the screen when an error occurs.
Service Advantage
When a paper jam/error is reported from the user:
The location (device) causing the paper jam/error can be recognized before the service technician is sent to the user site.
The cause of trouble and the remedy can be assumed before the service technician is sent to the user site.
Depending on the cause of the paper jam (e.g.: paper jam caused by wrong operation by the user), support can be completed by the phone or e-mail. (Visiting to the user site is not necessary.)