﻿Error Messages

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﻿Error Messages
Error messages displayed in LUI on a device are shown below. As to error codes, see the next list.

No. | Messages | Timing of display | Cause | Remedy
1 | An error occurred with the delivery server. Contact your sales representative. Error Code: [xxx] | In communicating with the delivery server. | System error occurred in server. | Obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
2 | Delivery server is stopped. Wait a while and then try to perform the operation again. Check the following URL for details. <Stopped Delivery Server URL> | In communicating with the delivery server. | Delivery server stopped. | Check the delivery server stop information. After the delivery server starts, perform the operation from this application. When the delivery server stop information is not available, contact the sales company's Support Department.
3 | Failed to connect to delivery server. Check the delivery server and network. | In communicating with the delivery server. | Communication error due to incorrect settings of CDS URL. | Set correct CDS URL in the Updater settings.
Excluding delivery server stop, communication error to the delivery server occurred. | Check if the network environment is correct to solve the cause of the error occurrence. If the network environment of the device is correct, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
4 | Download was stopped because an error occurred with the file server. Check the network. | At the time of file download | Communication error to the delivery server occurred. | Check if the network environment is correct to solve the cause of the error occurrence. If the network environment of the device is correct, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
5 | Downloaded files are invalid. Check the network. | At the time of file download | The received file is broken. | After checking the network environment of the device, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
6 | Failed to retrieve information of special firmware. Check the retrieval ID and password. | Acquisition of applicable firmware information | No information exists about firmware for special firmware retrieval ID or Password is invalid. | Enter the correct firmware ID or Password applicable to the firmware information. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
7 | Scheduled delivery information of firmware does not exist. Check it because it may already have been deleted. | Acquisition of applicable firmware information | Delivery information with specified delivery ID does not exist. | Register the delivery schedule again. If this occurs at the time of canceling file download, deleting downloaded firmware or deleting scheduled delivery, no remedy is required.
8 | Failed to apply firmware. | Firmware application error | Error due to the application (NLM) | Obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
9 | Delivery Server : Connect Failed File Server : Retrieve Failed Error Code: [xxxx] | Communication test, etc. (communication test result dialogue) | In the communication test, failed to connect to the delivery server. In SOAP communication, failed to success after 1 min retry. | Check the network environment of the device, and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
ID and Password required for proxy to connect to the internet are not configured in device. | Set proxy and restart the communication test. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
The access to the network is limited. | Set the user environment to make the access to the following domain available. https://device.cdsknn.net/ http://cdsknn.net.edgesuite.net/ If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
|  |  | Delivery server stopped. | Contact Field Support Group in the sale company. After confirmation that the delivery server has been restored, restart the communication test. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company again.
10 | Delivery Server : Connect OK File Server : Retrieve Failed Error Code: [xxxx] | Delivery Server : Connect OK File Server : Retrieve Failed Error Code: [XXXX] | Due to no return of data for the communication test, time-out (in HTTP communication, no response for 1min) occurred. After that, retried but failed to connect to server. | Check the network environment of the device and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
The network cable was disconnected during data download in the communication test. | Reconnect the network cable and then restart the communication test. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
The file server stopped during data download in the communication test. | Contact the sales company's Support Department. After confirmation that the delivery server has been restored, restart the communication test. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company again.
Hash value in the communication test file is incorrect. | Check the network environment and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.

11

An error occurred.
Error Code: [xxx]

communication test, etc. (main screen)

The max value (space/file) was exceeded and new log was not accepted.
Normally an old log file is deleted before the max value (space/file) is exceeded, but error may occur due to other element (e.g. I/O error).

Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.

Notice of version information (main screen) | Failed to acquire version information of device due to no CDS registration of firmware version of device. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
At the time of notifying version information, failed to connect to the delivery server. | Check if the network environment is correct to solve the cause of the error occurrence. If the network environment of the device is correct, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
No return of notifying version information
Network cable was disconnected during notice of version information. | Re-connect the network cable and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Failed to send notice of version information since the main power was turned OFF and then ON during the sending. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Server stopped at the time of sending notice of version information. | Check the network environment of the device and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of sending notice of version information. | Obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
11 | An error occurred. Error Code: [xxx] | UGW linkage (main screen) | UGW linkage was turned ON when eRDS was OFF. | For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the UGW linkage. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of acquiring delivery information. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
On-site (error dialogue) | An internal error occurred at the time of acquiring applicable firmware information. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of sending approval information. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
An internal error occurred at the time of delivery order | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Immediate download (error dialogue) | An internal error occurred at the time of requesting firmware delivery information. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
During the download, all space in the storage disk was occupied. (DiskFull) | After adding vacant space of the storage disk, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
At the end of receipt, an internal error occurred. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Manual update (error dialogue) | At the update start, an internal error occurred. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company
Automatic update (error dialogue) | At the update start, an internal error occurred. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Deletion of downloaded firmware | At the time of notifying cancellation, an internal error occurred. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
12 | An error occurred. Check the Update Firmware screen. | UGW linkage (main screen) | eRDS sent an order but Updater failed to connect to server. | Conduct a communication test to analyze the cause of the error. After solving the cause, resend the order from the eRDS. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Delivery server stopped. | Contact the sales company's Support Department. After confirming restoration of the delivery server, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Scheduled date and time acquired from the delivery server was before current time (15 or more min had passed.) | Do the delivery setting from UGW again. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Scheduled data and time acquired from the delivery server did not exist. | Do the delivery setting from UGW again. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Immediate download (main screen) | At the time of immediate download, turned OFF and then ON the power of device main body. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
|  | Manual update (main screen) Automatic update (main screen) | Updated version was different from the ordered version. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
After the update, failed to connect to the delivery server. | Check the network environment and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
After the update, delivery server stopped. | Contact the sales company's Support Department. After confirming restoration of the delivery server, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
After the update, the network cable was disconnected. | Re-connect the network cable and re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
After the update, server returned an error. | Obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
After the update, an internal error occurred. | If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
13 | Delivery Error Error Code: [xxx] | UGW linkage (Update Firmware screen) | eRDS sent an order but Updater failed to connect to the server. | Conduct a communication test to analyze the cause of the error. After solving the cause, resend the order from the eRDS. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
The delivery server stopped. | Contact the sales company's Support Department. After confirming restoration of the delivery server, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
The scheduled data and time acquired from delivery server does not exist. | Do the delivery setting from UGW again. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
14 | Delivery Error Delivery Time Delivery Firmware Label Delivery Firmware version Error Code: [ xxx ] | UGW linkage (Update Firmware screen) | The scheduled date and time acquired from delivery server was before current time (15 or more min had passed). | Do the delivery setting from UGW again. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Immediate download (Update Firmware screen) | At the time of immediate download, turned OFF and then ON the power of device main body. | Re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
15 | Applicable firmware is not registered. | On-site (error dialogue) | At the user site, no latest firmware exists. | This means the current firmware is the latest, so this error has no impact. But when the latest firmware to be retrieved must exist e.g. released new firmware information has been notified, contact Field Support Group in the sales company.
No applicable firmware exists on CDS, so the service person can't select any applicable firmware. | Contact the sales company's Support Department.
16 | Restart failed. Turn the main power OFF and ON. | Manual update (error dialogue) | An error occurred at the time of the device restart. | After turning OFF and then ON the main power of the device, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
Automatic update (error dialogue) | An error occurred at the time of the device restart. | After turning OFF and then ON the main power of the device, re-execute the job. If it recurs, obtain the log etc. (Refer to "Version Upgrade via CDS" under “Version Upgrade”of Chapter 6 “Troubleshooting” of this manual.) and contact Support Div. of the sales company.
17 | Specify [E-Mail Address] with up to 64 characters. | At the time of periodical update setting | The specified E-mail address exceeded 64 characters. | Specify E-mail address within 64 characters.
18 | The following characters cannot be used for the [E-Mail Address]: , : ; “ ( ) [ ] < > \ | At the time of periodical update setting |  |
19 | Specify [Comments] with up to 128 characters. | At the time of periodical update setting | Comments exceeded 128 characters. | Specify comments within 128 characters.
20 | The [Delivery Server URL] is incorrect. | In setting with the deliver server URL. | The specified deliver server URL is wrong. | Enter the right URL(https://device.c-cdsknn.net/cds_soap/updaterif)