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Formatting and Replacing the HDD
Outline
If the HDD is broken or does not function correctly due to failure of the system (excluding the MEAP application), it needs to be formatted or replaced.
When the HDD is formatted or replaced, the files of the MEAP application stored in it will be lost, so make a backup of the MEAP application area according to “Procedure for backing up the MEAP application area using SST” if possible. If a backup cannot be made, the MEAP application and the license files need to be reinstalled.
As for the MEAP counter information, it will not be lost because it is backed up just like the conventional counter.
If a backup cannot be made, a special license file (a license file for installation with the expiration date carried over from the current counter value) is required to reinstall the MEAP application. This special license file is treated as a service tool and cannot be obtained by a general user.
In order to obtain a special license file, a service technician needs to contact a person in charge of support of a sales company.
When contacting the person in charge of support, the service technician also needs to provide the serial number of the device and the name of the MEAP application installed.
In the support departments of regional headquarters of Canon, all license files of the applications that have been issued are filed according to device serial numbers, enabling you to obtain a series of license files through a single screen as long as you can identify the serial number of the device in question.
Note:
The application that is installed with a reusable license can be reinstalled by using the same license.