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Collecting System Information
Collection Destination
To retrieve debug log to an external location from the device, use a USB memory device, FTP server or SST (Ver. 4.41 or later).
Collection Method
Retrieve debug log from the machine by any of the following methods.
Make the machine recognize the USB memory device. Select the following in service mode Lev2: COPIER > FUNCTION > SYSTEM > DOWNLOAD; and click OK.
Start the machine with the 2 and 8 keys and use SST on a PC with the network cable connected to transfer the debug log.
Start the machine with the 2 and 8 keys and transfer the debug log to a USB memory device that stores the system of the machine.
Method
Storage
Holding down the counter + 1.2.3
Store log to an HDD
SST
The data is collected as a set of operation.
Starting the machine with the 2 and 8 keys and using a USB memory device
The data is collected as a set of operation.