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Error Code
The error code list is shown below. Remedy are error codes of "-", and for all the error codes out of the list, contact Field Suppot Group in the sales company.
Error Code (hex number)
Description
Remedy
Cause of error
The first digit Error field
The second digit Operator
The 3rd - 4th digits Method category
The 5th digit Category code
The 6 - 8th digits Description code
CDS delivery server
UP
DATER
CDS file server
Network
8
Error
0
Not defined.
1
CDS server
x
x
Relating method code
0
Not categorized
0
0
1
No value is set in a mandatory data entry item
-
-
-
-
0
0
2
In a string type of a data entry item, digit number and/or character type is/are set against the regulations
-
-
-
-
0
0
3
In an data entry item, the value is set against the regulations
(E.g. the set value is other than "Operator: 4. Service person, 5. User")
-
-
-
-
0
0
4
No applicable delivery information exists
-
-
-
-
1
Operation
0
0
1
Inconsistency between the current firmware component in the data entry item and delivery information (E.g. the conditions for automatic update are not met. The settings of a mandatory additional set are invalid)
-
-
-
0
0
2
In a notice of delivery-allowed information, an install-set was release to the market, but the market release was stopped during the delivery
-
-
-
-
0
0
3
No mail template file exists
-
-
-
-
0
0
4
The device serial number in the data entry item differs from that in delivery information
-
-
-
-
0
0
5
User is selected as Operator in the data entry items and the retrieval type is other than the latest
-
-
-
-
0
0
6
The retrieval type in the data entry item is special and registration ID and individual Password are not set (* Operator did not enter registration ID and individual Password)
-
-
-
-
0
0
7
The retrieval type in the data entry item is special and Operator is not Service person
-
-
-
-
0
0
8
As to the device serial number in the data entry items, there is no applicable device code product
-
-
-
-
0
0
9
The retrieval type in the data entry items is special and there are no basic-set applicable to the registration ID and Password (* When wrong registration ID or Password was entered by an operator)
-
-
-
-
0
0
A
The delivery status is Applying
-
-
-
-
0
0
B
No approval information exists about EULA or the export criteria when the delivery is determined
-
-
-
-
0
0
C
The delivery status is Distributing/Distributed/Applying/Finished/Failed
-
-
-
-
0
0
D
The delivery status is Distributing/Distributed/Applying/Finished/Failed
-
-
-
-
0
0
E
The delivery status is New/Waiting to Distribute/Distributed/Applying/Finished/Failed
-
-
-
-
0
0
F
The delivery code is other than Distributing.
(Firmware delivery)
-
-
-
-
0
0
0
The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
-
-
-
-
0
0
1
The delivery status is Distributing/Distributed/Applying/Finished/Failed
-
-
-
-
0
0
2
Device is "Not applicable to CDS"
(Firmware delivery)
-
-
-
-
2
I/O
0
0
1
The specified license access number does not exist in LMS
-
-
-
-
0
0
2
The specified license access number has been deauthorized
-
-
-
-
0
0
3
The package product of the entered license access number doesn't include MEAP application/System Option
-
-
-
-
0
0
4
The sales company for the MEAP application isn't identical with the sale company for the package product
-
-
-
-
0
0
5
The number of licenses to be issued will exceed the limit number allowed to register
-
-
-
-
0
0
6
As for System Option for the same function, the license keys were issued more than the defined number of times for the same device serial number
-
-
-
-
0
0
7
No device product exists applicable to the optional product
-
-
-
-
0
0
8
No product exists applicable to the device serial number
-
-
-
-
0
0
9
The product of the entered license access number cannot be used with this device because the settings of the sales company are incorrect
-
-
-
-
0
0
A
No product linked to the license access number is registered in CDS for delivery
-
-
-
-
0
0
B
Although the product linked to the license access number is registered in CDS for delivery, the delivery is stopped now
-
-
-
-
0
0
C
No existence of optional product applicable to the device serial number.
-
-
-
-
0
0
D
The license access number has been registered for another device
-
-
-
-
0
0
E
For the device product applicable to the device serial number, no available software (MEAP application, System Option) exists
-
-
-
-
0
1
0
LMS system error
-
-
-
-
2~5
x
x
Relating method code
0
Not cartelized
0
0
0
Not defined
Normally not indicated
1
0
0
Unknown error
Normally not indicated
1
Operation
0
0
1
Processing exclusively
Start the operation again after terminating other Updater operations being executed simultaneously
-
-
-
1
0
1
Failed to process preparation for use
-
-
-
-
1
0
2
Failed to process use end
-
-
-
-
1
0
3
Time out during restart of readiness preparation
-
-
-
-
1
0
4
Session time-out excluding after application inquiry (after issuing delivery ID)
Start the operation again from the beginning
-
-
1
0
5
CDS URL is not set
Set CDS URL
-
-
-
1
0
6
There is another job
Start the operation again after terminating the job of the device
-
-
-
2
I/O
1
x
x
An internal error about file operation
-
-
-
-
2
x
x
An internal error about xML file operation
-
-
-
-
3
0
1
Failed to output the license file
-
-
-
-
3
Device
1
x
x
An internal error in CPCA
-
-
-
-
2
x
x
An internal error in IMI
-
-
-
-
3
x
x
An internal error in SMS
-
-
-
-
4
x
x
An internal error in NLM
-
-
-
-
4
SOAP communication
1
0
1
The processing thread stopped
-
-
-
-
1
0
2
Processing SOAP communication now
-
-
-
-
1
0
3
The function type is not matched
-
-
-
-
1
0
4
An invalid SOAP response error
-
-
-
-
2
0
1
An internal error about application information
-
-
-
-
2
0
2
config.xml is NOT FOUND
-
-
-
-
2
0
3
type.xml is NOT FOUND
-
-
-
-
2
0
4
An error in binding type.xml
-
-
-
-
2
0
5
An error in creating a service tab
-
-
-
-
2
0
6
A runtime error in performing the web method
-
-
-
2
0
7
An unknown host error in performing the web method
Check the network environment of the device and start the operation again
Check if the URL settings of the CDS server are correct, and start the operation again after resetting
-
3
0
1
The delivery server is stopped
-
-
-
-
3
0
2
An error occurrence in the delivery server
-
-
-
5
HTTP communication
1
0
1
Specified Hash Algorithm is unknown
-
-
-
-
2
0
1
Invalid HTTP request
-
-
2
0
2
Failed to connect to the server
Check the network environment of the device and start the operation again
-
2
0
3
Failed to find the server
Check the network environment of the device and start the operation again
-
2
0
4
An input/output error occurred during the connecting process to the server
-
-
2
0
5
Failed to read a HTTP response
-
-
2
0
6
Error in a HTTP response
-
-
3
0
1
Failed to retrieve the data stream
-
-
-
3
0
2
Failed to create the file object for receipt
-
-
-
3
0
3
Failed to create the data stream of the file for receipt
-
-
-
3
0
4
Failed to receive the data
Check the network environment of the device and start the operation again
-
3
0
5
An error about reserving the file data for receipt
-
-
-
-
3
0
6
Failed to close the data stream
-
-
-
-
3
0
7
Failed to close the file data for receipt
-
-
-
-
3
0
8
Invalid hash code of the download file
Check the network environment of the device and start the operation again
3
0
9
The prosy authorization method is not applicable
Check the proxy authentication method used, and start the operation again after changing the settings to use the corresponding proxy anthentication
-
-
6
Socket communication
1
0
1
Failed to connect the eRDS
-
-
-
1
0
2
No response from eRDS
-
-
-
1
0
3
No notice of start from the eRDS
-
-
-
1
0
4
Error of socket reading
-
-
-
1
0
5
Socket communication time-out
-
-
-
7
Other internal codes
0
0
2
One of installation, start or authorization failed
(When installation or authorization failed, it is regarded as an error) *
-
-
-
-
0
3
x
An internal error in processing the installation
-
-
-
-
1
x
x
An error by using invalid API
-
-
-
-
2
x
x
An internal error in SMS
-
-
-
-
3
0
1
No existence of delivery ID
-
-
-
-
3
0
2
Invalid delivery ID
-
-
-
-
3
0
3
The updated firmware information is not identical with the firmware information after activation of the Updater
-
-
-
-
3
0
4
The process of firmware download is incomplete
-
-
-
-
3
0
5
The update process is incomplete
-
-
-
-
3
0
6
The installment process is incomplete
-
-
-
-
4
0
1
Failed to retrieve delivery information
-
-
-
-
5
0
1
Failed to execute the delivery process
-
-
-
-
5
0
2
The scheduled delivery was not executed within the defined period of time
Scheduled deliveries not executed within the defined period of time are abandoned, so register a scheduled delivery again.
When setting the date and time of the scheduled delivery, be sure to designate a time when the device is ON
-
-
-
* Not displayed on a device UI