Error code and strings﻿

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Error code and strings
The following error information is output in the communication error log details display screen.
(Here, “a server” means UGW.)
The error information are displayed in the following form.
[*] [Error strings] [Method name] [Error details provided by UGW]
NOTE:
“*” is added to the top of the error text in the case of an error in communication test (method name: getConfiguration or communicationTest) only.

No. | Code | Error strings | Cause | Remedy
1 | 0000 0000 | SUSPEND: mode changed. | Unmatched Operation Mode | Initialize the E-RDS setting (ERDS-DAT).
2 | 0500 0003 | SUSPEND: Communication test is not performed. | Rebooting the device while the communication test had not been performed although E-RDS is enabled. | Perform a communication test (COM-TEST).
3 | 0xxx 0003 | E-RDS switch is setted OFF | A communication test has been attempted with the E-RDS switch being OFF. | Set E-RDS switch (E-RDS) to 1, and then perform a communication test (COM-TEST).
4 | 0xxx 0003 | Server schedule is not exist | Blank schedule data have been received from UGW. | Perform and complete a communication test (COM-TEST).
5 | 0xxx 0003 | Communication test is not performed | Communication test has not completed. | Perform and complete a communication test (COM-TEST).

6

8000 0002
8000 0003
8000 0101
8000 0201
8000 0305
8000 0306
8000 0401
8000 0403
8000 0414
8000 0415

Event Registration is Failed

Processing (event processing) within the device has failed.

Turn the device OFF/ ON.
If the error persists, replace the device system software. (Upgrade)

7 | 8000 0101 | Server response error (NULL) | Communication with UGW has been successful, but an error of some sort has prevented UGW from responding. When (Null) is displayed at the end of the message, this indicates that there has been an error in the HTTPS communication method. | Try again after a period of time. If the error persists, check the UGW status with the UGW administrator.
8 | 8300 0306 | SRAM version unmatch! | Improper value is written in at the head of the Main Controller PCB 2 SRAM domain of E-RDS. | Turn the device OFF/ ON.
9 | 8300 0306 | SRAM AeRDS version unmatch! | Improper value is written in at the head of the Main Controller PCB 2 SRAM domain of Ae-RDS. | Turn the device OFF/ ON.
10 | 8xxx 0004 | Operation is not supported | Method which E-RDS is not supporting attempted. | Contact help desk
11 | 8xxx 0201 8xxx 0202 8xxx 0203 8xxx 0204 8xxx 0206 | Server schedule is invalid | During the communication test, there has been some kind of error in the schedule values passed from UGW. | When the error occurs, report the details to the support section. And then, after the UGW side has responded, try the communication test again.
12 | 8xxx 0207 8xxx 0208 | Internal Schedule is broken | The schedule data in the inside of E-RDS is not right. | Perform a communication test (COM-TEST).
13 | 8xxx 0221 | Server specified list is too big | Alert filtering error: The number of elements of the list specified by the server is over restriction value. | Alert filtering is not supported by UGW.
14 | 8xxx 0222 | Server specified list is wrong | Alert filtering error: Unjust value is included in the element of the list specified by the server. | Alert filtering is not supported by UGW.
15 | 8xxx 0304 | Device is busy, try later | The semaphore consumption error at the time of a communication test. | Try again a communication test after a period of time.
16 | 8xxx 0709 | Tracking ID is not match | When upgrading firmware, the Tracking ID notified by Updater differs from the thing of UGW designates. | Obtain the sublog, and contact the support department of the sales company.
17 | 8xxx 2000 | Unknown error | Some other kind of communication error has occurred. | Try again after a period of time. If the error persists, check the UGW status with the UGW administrator.
18 | 8xxx 2001 | URL Scheme error (not https) | The header of the URL of the registered UGW is not in https format. | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
19 | 8xxx 2002 | URL server specified is illegal | A URL different to that specified by the UGW has been set. | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
20 | 8xxx 2003 | Network is not ready, try later | Communication attempted without confirming network connection, just after booting up a device in which the network preparations are not ready. | Check the network connection, as per the initial procedures described in the troubleshooting. Perform a communication test (COM-TEST) about 60 seconds later, after turn on the device.
21 | 8xxx 2004 | Server response error ([Hexadecimal]) [Error detailed in the UGW] *1) | Communication with UGW has been successful, but an error of some sort has prevented UGW from responding. | Try again after a period of time. Check detailed error code (Hexadecimal) and [Error details in UGW] from UGW displayed after the message.
22 | 8xxx 200A | Server connection error | TCP/IP communication fault The IP address of device is not set. | Check the network connection, as per the initial procedures described in the troubleshooting.
23 | 8xxx 200B | Server address resolution error | Server address name resolution has failed. | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
24 | 8xxx 2014 | Proxy connection error | Could not connect to proxy server due to improper address. | Check proxy server address and re-enter as needed.
25 | 8xxx 2015 | Proxy address resolution error | Could not connect to proxy server due to name resolution error of proxy address. | Check that the proxy server name is correct. If the proxy server name is correct, check the DNS connection, as per the initial procedures described in the troubleshooting.
26 | 8xxx 201E | Proxy authentication error | Proxy authentication is failed. | Check the user name and password required in order to login to the proxy, and re-enter as needed.
27 | 8xxx 2028 | Server certificate error | No route certificate installed in device. Certificate other than that initially registered in the user’s operating environment is being used, but has not been registered with the device. | Install the latest device system software. (Upgrade)
28 | 8xxx 2029 | Server certificate verify error | The server certificate verification error occurred. | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
29 | 8xxx 2046 | Server certificate expired | The route certificate registered with the device has expired. Certificate other than that initially registered in the user’s operating environment is being used, but has not been registered with the device. The device time and date is outside of the certificated period. | Check that the device time and date are correctly set. If the device time and date are correct, upgrade to the latest system software.
30 | 8xxx 2047 | Server response time out | Due to network congestion, etc., the response from UGW does not come within the specified time. (HTTPS level time out) | If this error occurs when the communication test is being run or Service Browser is being set, try again after a period of time.
31 | 8xxx 2048 | Service not found | There is a mistake in the UGW URL, and UGW cannot be accessed. (Path is wrong) | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
32 | 8xxx 2052 | URL error | The data which is not URL is inputted into URL field. | Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
33 | 8xxx 2063 | SOAP Fault | SOAP communication error has occurred. | Check that the value of port number of UGW (RGW-PORT) is 443.
34 | xxxx xxxx | Device internal error | An internal error, such as memory unavailable, etc., has occurred during a device internal error phase. | Turn the device OFF/ ON. Or replace the device system software. (Upgrade)
35 | xxxx xxxx | SUSPEND: Initialize Failure! | Internal error occurred at the initiating E-RDS. | Turn the device OFF/ ON.

*1) [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.