Q&A

| Print out this category

Q&A

| Question | Answer | Explanation
1 | With the machine to which the HDD Encryption Board is installed, I would like to replace the Main Controller PCB 2. How can I back up the user data? | Usually, SRAM of the Main Controller PCB is backed up to HDD in download mode. If the machine has the HDD Encryption Board, upload Sraming.bin using SST or USB memory, and download it after replacing the PCB. | With the existing models, HDD cannot be accessed using SST if data in HDD is encrypted by the HDD Encryption Board so that Sraming.bin cannot be downloaded. With this model, system software supports SST so that download becomes possible.
2 | Select the following in service mode: COPIER > FUNCTION > SYSTEM > DOWNLOAD; and press [OK]. I retrieved P-PRINT-RPT.TXT by connecting the USB memory to the machine and making the following selection: [5]: Backup > [4] Service Print -> P-PRINT. How can I check the contents efficiently? | Open Word Pad, and drug P-PRINT-RPT.TXT. | Line feed code of P-PRINT-RPT.TXT is not entered with Note Pad. With Word Pad, line feed is inserted, but it will be left alignment.
3 | Sraming.bin was uploaded when the setting of TPM PCB was "OFF". Then, user performed "Initialize All Data/Settings". Because the Main Controller PCB was replaced, Sraming.bin was downloaded. Will this cause any problem? | Login by SMS of MEAP cannot be performed. Select the following to make the machine condition as the one at the time of factory shipment: Service Mode (Level 2) > COPIER > FUNCTION > CLEAR > JV-CACHE. Then, perform the MEAP-related installation work which was performed at the time of installation. | Even the setting of TPM PCB is "OFF", the TPM key is used for internal processing. Difference between "ON" and "OFF" is whether the TPM key is backed up in the USB memory. To log in to MEAP SMS, it must be connected with https. Since SSL key is managed by TMP key, the TPM key is updated when all data is initialized. TPM key in Sraming.bin becomes old, so it cannot be used.
4 | HDD Encryption & Mirroring Kit has been installed. HDD format is performed with SST. Does it cause any inconvenience? | When executing HDD format, partition of the master HDD is deleted, and partition of HDD at the slave side is also deleted automatically. All the mirrored user information will be deleted. | If the master HDD is formatted while mirroring is executed, the change is reflected to the HDD at the slave side. Therefore, the HDD at the slave side is also formatted. Because of that, user data is deleted.
5 | I can back up the address book only from the remote UI. Which export method is correct? Remote UI > Settings/Registration : Management Settings : Data Management > Import/Export | In Import/Export, export the address book or device settings. | Address book is also included in the device settings. When importing it to the same machine, use the data in the exported device settings. When importing the address book to another model, export the address book.
6 | When restoring data of Advanced Box which was backed up with iR ADVANCE C5051/5045/5035/5030 Series to iR ADVANCE 4051/4045/4035/4025 Series, what is the correct procedure? | Restore data which was backed up at Settings/Registration : Management Settings : Data Management to iR ADVANCE 4051/4045/4035/4025 Series. Import data which was exported at user management of Advanced Box to iR ADVANCE 4051/4045/4035/4025 Series. | For personal space, ID and password are set. This information is managed by the file which was exported at user management of Advanced Box, instead of by character strings. By backing up data of Advanced Box, data can be restored. However, it cannot be open without importing the file exported at user management of Advanced Box.
7 | A user deleted the SSL default key by an operational mistake. I am in trouble with not able to login with https. What is the easiest recovery method? | Select Service Mode (Level 2) > COPIER > FUNCTION > CLEAR > CA-KEY, and delete the CA certificate and key pair to return to the factory settings. | CA-KEY in service mode is a function to overwrite the SSL key (Default Key) backed up in the HDD. At that time, the CA certificate is also overwritten; thus, the CA certificate which was added from the remote UI by user is also deleted. Please request reinstallation.
8 | I saved Meapback.bin of MEAP-related information recorded in HDD to a PC using SST. Which condition is correct for restoration? | Restoration can be performed after replacing and formatting HDD and then installing the system. | Meapback.bin can be restored when replacing or formatting HDD.

9

In SRAM on the Main Controller PCB 2, information related to service mode and user settings are stored.
If uploading Sraming.bin (information related to service mode and user settings) to a PC using SST, it can be downloaded after replacing the Main Controller PCB 2.
When downloading Sraming.bin with the machine to which the HDD Encryption Board is installed, what is the correct procedure?

Even the HDD Encryption Board is installed, start the machine using the numeric keys 2+8, and restore the data in Single mode.

With the existing models, HDD cannot be accessed using SST if data in HDD is encrypted by the HDD Encryption Board so that Sraming.bin cannot be downloaded. With this model, system software supports SST so that download becomes possible.

10 | I'm trying to replace the DC Controller PCB. Which procedure is correct to back up the service mode setting values stored in SRAM on the DC Controller before replacement and restore it after the replacement? | COPIER > FUNCTION > SYSTEM DSRAMBUP (backup) COPIER > FUNCTION > SYSTEM DSRAMRES (restoration) | Service mode setting values stored in SRAM on the DC Controller are backed up in HDD in service mode. They cannot be saved using SST.
11 | I'm trying to replace the Reader Controller PCB. Which procedure is correct to back up the service mode setting values stored in SRAM on the Reader Controller before replacement and restore it after the replacement? | COPIER > FUNCTION > SYSTEM RSRAMBUP (backup) COPIER > FUNCTION > SYSTEM RSRAMRES (restoration) | Service mode setting values stored in SRAM on the Reader Controller are backed up in HDD in service mode. They cannot be saved using SST.
12 | HDD was replaced with a new one when the setting of TPM PCB was "ON". Which is the correct action after normal startup? | After the system installation is completed normally, set the TPM to "ON" and execute backup of TPM. | The TPM key is in SRAM on the Main Controller PCB 2. It is valid even if HDD is replaced. However, when replacing HDD and installing the system software, the setting of TPM PCB is displayed as "OFF" on the remote UI. Thus, change the setting to "ON". There is no need to backup TPM key to the USB memory again. The key which was backed up before can be used.
13 | In SRAM on the Main Controller PCB 2, information related to service mode and user settings are stored. If uploading Sraming.bin (information related to service mode and user settings) to a PC using SST, it can be downloaded after replacing the Main Controller PCB 2. Among the items in "Settings/Registration" which a user set/registered, which item is not backed up with Sraming.bin? | Since address book and paper settings are not the target of Sraming.bin, export them from the remote UI. | Because address book is important data for user, it is excluded from the target of backup to perform service work. The same is applied to the paper settings.

14

I connected the USB memory which was recognized by another model to the machine. The USB memory can be recognized in user mode.
Select the following in service mode: COPIER > FUNCTION > SYSTEM > DOWNLOAD; and press [OK]. When connecting the USB memory to the machine, it is not recognized.
What should I do to make the USB memory being recognized?

Copy the system software to the USB memory using SST.

To make the machine to recognize the USB memory in download mode, a folder that can be recognized by the machine is required.
A folder which is created by copying the system software to the USB memory using SST is the folder.