﻿Troubleshooting on Firmware Installation

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Troubleshooting on Firmware Installation
No.1
Symptom: I can’t find the firmware to be updated using Updater.
Cause: Preparation has not been properly done.
Action: Confirm the setting of Sales Company’s HQ bellow.
Setting of Device [SERVICE MODE] (Level1)
COPIER > FUNCTION > INSTALL > CDS-CTL
Cause: The version currently in use is not available for update.
Action: Download the release note from CDS separately to upgrade to the version available for update.
Cause: You try to download firmware from User mode.You can download only the latest version of firmware from User mode.
Action: Download from Service mode.

<User Mode> | <Service Mode>

No.2
Symptom: Firmware download is aborted during operation using Updater functions.
Cause: The network cable is disconnected or the power went off due to blackout and the like.
Action: Retry download. Firmware under download is cancelled upon aborted.
No.3
Symptom: Firmware update is aborted during operation using Updater functions and the device cannot be started.
Cause: The power went off due to blackout and the like.
Action: Service technicians should follow the steps below via SST.
1. Press [2] and [8] buttons at a time to start the device.
1) Turn on the power and hold down [2] and [8] buttons at a time on the control panel.
2) [Download Mode] is shown on Local UI.
If the operation above does not trigger the download mode, BOOT (Flash Memory, service parts) should be replaced (takes up to 1 minute for rewriting).
If the operation above successfully triggers the download mode, go to the next steps below.
2. Via SST, format the HDD of BOOT Dev only.
3. Via SST, install the firmware in the device.
No.4
Symptom: Firmware has not been downloaded according to the distribution schedule.
Cause: Other firmware distribution schedule is set.Since only 1 distribution schedule is held, the registered schedule may be overridden by the new firmware distribution schedule.
Action: Once the schedule is overridden, the firmware cannot be downloaded. Distribution should be rescheduled for the firmware.
Cause: At the scheduled distribution date and time, the firmware registered was not found on CDS.
Action: Distribution should be rescheduled for the firmware.
Cause: After distribution is scheduled, device is updated to other version of firmware via SST. (Status of the firmware in the device is changed.)
Action: Distribution should be rescheduled for the firmware.
Cause: The power of the device was off at scheduled date and time.
Action: Distribution should be rescheduled for the firmware.
No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded was overridden by the newly downloaded one.
Action: Retry the firmware download.