Remedy to Be Performed When the Device Has Become Unable to Be Logged in
Overview
Department ID Management and SSO-H (Local Device Authentication) manage user information separately. Therefore, in order to allow coexistence of Department ID Management and SSO-H, it is necessary that the information of SSO-H and the information of Department ID Management are the same.
1) The user enters the ID and password of SSO-H to a device where both SSO-H and Department ID Management are enabled.
2) SSO-H checks the entered ID and password with the SSO-H user information table.
3) SSO-H sends the department ID and password which correspond to the entered ID and password to the department ID management function.
4) The department ID management function checks the department ID and password sent from SSO-H with the user information table.
5) The user is elevated to the corresponding privilege.
6) The user is authenticated.
If the department ID and password registered in the user information of SSO-H do not coincide with the department ID and password registered in the Department ID Management, the authentication ends in failure and the user can no longer log in to the device.
Note :
Even if the department ID and password registered in the user information of SSO-H do not coincide with the department ID and password registered in the Department ID Management, login is possible when all of the following conditions are satisfied.
System manager information of the device ([Settings/Registration] > [Management Settings] > [User Management] > [System Manager Information Settings]) is set.
Login is performed as a user with the administrator right of SSO-H.
The user information of SSO-H does not coincide with the user information of Department ID
Management in the following cases:
The user information of SSO-H was different from that of Department ID Management when Department ID Management was enabled.
Department ID Management was enabled before changing the department ID and password registered in SSO-H to match with the information of Department ID Management.
Only one of information was updated, resulting in mismatch.
Only the department ID and password registered in SSO-H or those in Department ID Management were changed.
Only the information of Department ID Management was updated, resulting in mismatch.
Only the Department ID Management information was changed in "Import All Function", resulting in mismatch. (The SSO-H user information cannot be changed in Import All Function.)