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Service Operations
HDD
<Procedure of parts replacement>
<Procedure of adjustment>
1. Before Replacing
Perform the following operations. Be sure to get an approval from the user beforehand.
1) Backup of the set/registered data
Use the Remote UI.
Management Settings > Data Management > Import/Export
Management Settings > Data Management > Back Up/Restore
Target data:
Target data
User
Address List
Remote UI(Import/Export Individually(Address Lists))
Remote UI(Import/Export Individually(Device Settings))
Forwarding Settings
Remote UI(Import/Export Individually(Device Settings))
Set Paper Information
Remote UI(Import/Export Individually(Paper Information))
Favorite Settings
Remote UI(Import/Export Individually(Device Settings))
Default Settings
-
Shortcut settings for "Options"
-
Previous Settings
-
Button Size information
Remote UI(Import/Export Individually(Quick Menu))
Wallpaper Setting
Remote UI(Import/Export Individually(Quick Menu))
Button information in Quick Menu
Remote UI(Import/Export Individually(Quick Menu))
Restrict Quick Menu
Remote UI(Import/Export Individually(Quick Menu))
Button settings in Main Menu
-
Button settings on the top of the screen
-
Wallpaper Setting for Main Menu
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Other settings for Main Menu
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User Box specification settings (Register Box Name, Password, Time until Document Auto Erase, Print uponstoring from the printer driver)
Remote UI(Bacup/Restore)
Image data of User Box, Confidential Fax Box, and System Box Image Data
Remote UI(Bacup/Restore)
Data File of Advanced Box
Remote UI(Bacup/Restore)
Advanced box account
Remote UI(User Access Control for Advanced Box)
Network place setting information
-
Image forms stored in the Form Composition mode
Remote UI(Bacup/Restore)
Web Access setting information
Remote UI(block of Export/Import)
MEAP application
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License files for MEAP applications
SMS
User authentication information registered in the Local Device Authentication user authentication system of SSO-H (Single Sign-On H)
SSO-H
Data saved using MEAP applications
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SMS (Service Management Service) password of MEAP
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Unsent documents (documents waiting to be sent with the Delayed Send mode)
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Job logs
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Key Pair and Certificate and CRL in Certificate Settings in TCP/IP Settings in Network Set-tings in System Settings (from the Additional Functions screen)
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Auto Adjust Gradation setting values
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PS font
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Key and settings information to be used for encryption when TPM is ON
Settings/Registration(Management Settings > Data Managemnet > TPM Settings)
Audit Log
Remote UI(Settings/Registration > Device Management > Export/Clear Audit Log)*
* Audit log that was exported cannot be put back to the device from which the log was exported.
2) Printing the set/registered data
Use the service mode.
(Lv.1) COPIER > FUNCTION > MISC-P > USER-PRT
List of the set/registered data which cannot be backed up is printed.
2. After Replacing
1) HDD format
1-1) Start with the safe mode. (While pressing 2 and 8 keys simultaneously, turn ON the main powerswitch.)
1-2) Use SST to format all partitions.
2) Downloading system software
2-1) Use SST to download the system software (System, LANG, RUI and others).
3) Initializing the key pair, certificate and CRL
(Lv.2) COPIER > FUNCTION > CLEAR > CA-KEY
4) Turning OFF and ON the main power switch
5) Restoring the backup data
Use the Remote UI.
Management Settings > Data Management > Import/Export
Management Settings > Data Management > Back Up/Restore
6) Resetting/registering the data
While referring to the list of set/registered data which was printed before replacement, reset/register the data.
7) When the user generates and adds the key pair, certificate and/or CRL, request the user to generate them again.
8) Executing “Auto Adjust Gradation (Full Adjust)”
Settings/Registration mode: Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation
When using the Card Reader and imageWARE Accounting Manager
Card ID used for imageWARE Accounting Manager is stored in the HDD, so NSA collection control is not enabledafter the HDD replacement. After the HDD is replaced, reinstall the card ID from imageWARE Accounting Manager using the following procedures.
1) Go to COPIER > FUNCTION> INSTALL > CARD and enter the numerical value of the leading card which is used for Department ID. Then, press “OK” button.(e.g.: If No.1 to No.1000 cards are used for Department ID, enter “1” of the leading card.)
2) After turning OFF and ON the main power switch, perform the following operations from Settings/Registration mode.
In Management Settings > User Management > Department ID Management > Page Totals, be sure that “ID00000001” to “ID00001000” are created.
Set the following: Preferences > Network > TCP / IP Settings > IPv4 Settings> IP Address Settings > IP Address, Gateway Address, Subnet Mask
In Management Settings > User Management> System Manager Information Settings> System Manager ID and System PIN, register any number for them. Then, turn OFF and ON the main power switch.
If “System Manager ID” and “System PIN” are not registered, “card registration to device” cannot be executed for the imageWARE Accounting Manager setting operation.
3) Download the card ID from imageWARE Accounting Manager to the Main Body again.
4) After downloading is completed, go to Management Settings > User Management > Department ID Management > Page Totals. Be sure that only the downloaded card ID is displayed.
5) Print using the user card registered from imageWARE Accounting Manager. Be sure that the card information used for the target devices of imageWARE Accounting Manager is collected.
CAUTION:Points to Caution when Using the System Software-installed HDD
When using the HDD which was installed the system software of the other achine (different serial number), be sure to format the HDD after the installation. If the HDD is not formatted, the operation cannot be guaranteed.