Product Overview
Overview
Embedded RDS (hereinafter referred to as E-RDS) is a monitoring program that runs on the host machine. When the monitoring option is enabled by making the setting on this machine, information such as the status change of the machine, counter information, and failure information are collected. The collected device information is sent to a remote maintenance server called UGW (Universal Gateway Server) via Internet, thus allowing for e-Maintenance/ imageWARE Remote (Remote Diagnosis System).
The following device information/ status can be monitored.
Billing counts
Parts counter
Firmware info
Service call error log
Jam log
Alarm log
Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs communication between this machine and the UGW using HTTPS/ SOAP protocol.