Print out this category
Remedy
If the device became unable to be logged in due to mismatch of the department ID/password, perform the following remedy.
Procedure
1) Change the authentication method to DA (Default Authentication).
Access SMS, and select [Default Authentication] in [Enhanced System Application
Management] > [Login Service]. (How to log in to SMS can be found in "Login to SMS".)
2) Restart the device.
Restart the device in order to reflect the changes in login service.
3) Disable Depart ID Management.
In user mode ([Settings/Registration]), select [Management Settings] > [User Management] > [Department ID Management] > [OFF]. In the case of remote UI, access [Settings/ Registration] > [Management Settings] > [User Management] > [Department ID Management] > [Department ID Management Settings], and deselect [Enable Department ID Management].
4) Change the authentication method back to SSO-H authentication.
Access SMS, and select [Single Sign-On H] in [Enhanced System Application Management] > [Login Service]. (How to log in to SMS can be found in "Login to SMS".)
5) Restart the device.
Restart the device in order to reflect the changes in login service.
6) Change the user registration information of SSO-H.
Access the URL shown below, and change the content to the information registered in Department ID Management.
Or, import the setting file whose content you want to use.
SSO-H user registration information edition screen:
(SSO management screen [Main Menu] > [User Management] > [Edit User Information] or https://<IP address>:8443/sso/Edit).
SSO-H user registration information import screen:
(SSO management screen [Main Menu] > [User Management] > [Import User Information] or (https://<IP address>:8443/sso/Import).
7) Enable Depart ID Management.
In user mode ([Settings/Registration]), select [Management Settings] > [User Management] > [Department ID Management] > [ON]. In the case of remote UI, access [Settings/ Registration] > [Management Settings] > [User Management] > [Department ID Management] > [Department ID Management Settings], and select [Enable Department ID Management].
8) Check that the device can be logged in.
Log off and then log on to check that the device can be logged in with an environment where Local Device Authentication and Department ID Management are enabled.