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List of Error Codes Likely to Be Displayed
In the list shown below, error codes which are likely to be displayed are classified into two groups:
Error codes caused by the CDS server (error codes starting with "81")
Error codes caused by the device (error codes starting with "82" to "86")
When an error code is displayed, check this list first. If it is not in this list, see "Error Code".
Error codes caused by the CDS server (error codes starting with "81")
Error Code (hex number)
Description
Remedy
Error codes starting with "81": CDS server
81021008
As to the device serial number in the data entry items, there is no applicable device code product
Check registration of LMS. (CINC)
81040002
In a string type of a data entry item, digit number and/or character type is/are set against the regulations
81040002 is displayed in the following cases:
The number of digits of the registration ID or password is not 8.
The registration ID or password includes characters other than single-byte numeric characters.
When 81040002 is displayed:
Enter the correct ID and password for Special Firmware. (User)
81041012
Device is "Not applicable to CDS" (Firmware distribution)
* It occurs only when a device that can access CDS is managed.
Register the device as a CDS device.
81060002
In a string type of a data entry item, digit number and/or character type is/are set against the regulations
81060002 is displayed in the following cases:
The number of digits or type of characters used for Firm Type, Firmware Version, Firmware Group Version, or Firmware Label does not meet the specified number of digits or type of characters.
The character string of Firmware Group Version (firmGroupVersion) includes characters other than numeric values.
The number of digits of E-mail Address mailAddress) is larger than 128.
Characters other than single-byte alphanumeric characters and symbols are used for E-mail Address (mailAddress).
An invalid e-mail address was input (The domain name is missing, .(dot) was input instead of , (comma), etc.)
When 81060002 is displayed due to an error in Firm Type, Firmware Version, or Firmware Group Version, register the correct firmware again.(CINC)
When 81060002 is displayed due to an invalid e-mail address, register the correct e-mail address. (User)
81081014
When confirmation of the firmware distribution settings ended in time-out.
CDS was not accessed within 30 minutes after the distribution time. The device has been turned OFF, the network has been disconnected, etc.
Search the applicable firmware again, and perform distribution of the firmware.
81091001
81091001 is displayed in the following cases:
The firmware information of the device at the time of execution of distribution differs from the firmware information of the device at the time of registration of the distribution schedule.
The firmware was upgraded without using CDS when distribution schedule for the device that supports the UGW-linked function had been registered.
As a result, the firmware information of the CDS server at the time of execution of distribution differs from the firmware information of the CDS server at the time of registration of the distribution schedule.
When the remote update setting for the firmware to be updated was disabled after distribution schedule was registered using auto update.
If distribution of the firmware is necessary, search the applicable firmware again, and perform distribution of the firmware.
8106100A
The delivery status is Applying
After the firmware was updated and when an update completion notification has not been sent to CDS, distribution of the firmware was attempted again before update time-out is processed in CDS.
After 2 hours and 30 minutes have passed since the failed attempt to distribute the firmware, search the applicable firmware again, and perform distribution of the firmware.
8108100D
The delivery status is Distributing/Distributed/Applying/Finished/Failed
8108100D: When the distribution status was not correct, schedule information was checked with CDS. (CDS has not been notified of the status change due to a network
Search the applicable firmware again, and perform distribution of the firmware.
810A1015
When firmware distribution time-out occurs.
A reception completion notification was not sent to CDS within 24 hours after the start of the distribution. The device has been turned OFF, the network has been disconnected, etc.
Search the applicable firmware again, and perform distribution of the firmware.
810B1010
The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
810B1010: An update start notification was sent to CDS with an invalid status. (The CDS server failed to receive the status change due to a network error, etc.)
Search the applicable firmware again, and perform distribution of the firmware.
810C1016
Firmware update time-out occurred.
An update completion notification had not been sent to CDS even after 2 hours since the start of the update.
Check the device to see if the update has been completed. When the update has ended in failure, execute the operation again if there is no problem with the device.
Error codes caused by the device (error codes starting with "82" to "86")
Error Code (hex number)
Description
Remedy
Error codes starting with "82": Updater
82001106
Another job existed immediately before the firmware update processing.
Start the operation again after terminating the job of the device
82005202
Failed to connect to the server
Check the network environment of the device (check for any problem in the DNS server), and start the operation again.
82005203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
82005204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
82005205
Failed to read a HTTP response
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
82005206
Error in a HTTP response
Check the network environment.
82005300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
82005304
Failed to receive the data
Check the network environment of the device, and start the operation again.
82005308
Invalid hash code of the download file
Check the network environment of the device, and start the operation again.
82005309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
82007502
The scheduled distribution had not been executed even after a certain period of time due to the power of the device being OFF at the scheduled time or other reasons.
Scheduled deliveries not executed within the defined period of time are abandoned, so register a scheduled delivery again.
When setting the date and time of the scheduled delivery, be sure to designate a time when the device is ON.
82095204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
82095206
Error in a HTTP response
Check the network environment.
82095300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
82095309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
Error codes starting with "84": Service person
84001106
Another job existed immediately before the firmware update processing.
Start the operation again after terminating the job of the device
84005202
Failed to connect to the server
Check the network environment of the device (check for any problem in the DNS server), and start the operation again.
84005203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
84005204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
84005205
Failed to read a HTTP response
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
84005206
Error in a HTTP response
Check the network environment.
84005300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
84005304
Failed to receive the data
Check the network environment of the device, and start the operation again.
84005308
Invalid hash code of the download file
Check the network environment of the device, and start the operation again.
84005309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
84095203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
84095204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
84095205
Failed to read a HTTP response
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
84095206
Error in a HTTP response
Check the network environment.
84095300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
84095309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
Error codes starting with "85" :IT administrator (User)
85001106
Another job existed immediately before the firmware update processing.
Start the operation again after terminating the job of the device
85005203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
85005204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
85005206
Error in a HTTP response
Check the network environment.
85005300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
85005308
Invalid hash code of the download file
Check the network environment of the device, and start the operation again.
85005309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
85095203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
85095204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
85095206
Error in a HTTP response
Check the network environment.
85095300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
850C1104
Session time-out excluding after application inquiry (after issuing delivery ID)
Start the operation again from the beginning
Error codes starting with "86": Scheduled Update
86001106
Another job existed immediately before the firmware update processing.
Start the operation again after terminating the job of the device
86005203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
86005204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
86005205
Failed to read a HTTP response
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
86005206
Error in a HTTP response
Check the network environment.
86005300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
86005304
Failed to receive the data
Check the network environment of the device, and start the operation again.
86005305
Failed to receive the data
Check that no problem is found in the HDD.
When this error occurs again, contact Support Group of sales companies.
86005308
Invalid hash code of the download file
Check the network environment of the device, and start the operation again.
86005309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
86095203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
86095204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
86095300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.