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Limitations
Service Mode Menu Transmission Function
1) In the following cases, service mode menu data is not transmitted.
When an unsent alarm log or service call log has been detected by E-RDS at power-on
When an alarm log or service call log to be resent due to a transmission failure is detected
When transmission of service mode menu executed at the time of detection of an alarm or a service call error ended in failure
If a new alarm or service call error occurs while service mode menu data is being obtained after detection of an alarm or a service call error, the data being obtained is not sent.
2) If alarms/service call errors successively occur, and if the time of the host machine is corrected or changed while the log is being sent, service mode menu data may not be properly sent. It is because a Link No.* may be applied to the old log although it should be applied to the new log.
* Link No.:
A common number for linking the service mode menu data with the alarm log/service call log data to be sent
After completion of log transmission, the service mode menu data is obtained, and is sent with this number attached.
3) Transmission of the data of changes made in service mode menu settings is not performed instantly, but performed when a specified period of 60 minutes elapse after the change of service mode menu settings is detected or when a communication test is performed at the time of power-on. (There is a time lag.)
4) When service mode menu settings ([COPIER] > [Adjust]) are made, transmission is performed even when no change is made in the target data to be transmitted.
Transmission of service mode data is also performed when changes are made in the service mode setting value not subject to transmission (items other than Level 1, 2) or when settlement of a value is performed without changing the setting value.