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Embedded RDS
Product Overview
Overview
Embedded RDS (hereinafter referred to as E-RDS) is a monitoring program that runs on the host machine. When the monitoring option is enabled by making the setting on this machine, information such as the status change of the machine, counter information, and failure information are collected. The collected device information is sent to a remote maintenance server called UGW (Universal Gateway Server) via Internet, thus allowing for imageWARE Remote (Remote Diagnosis System).
The following device information/ status can be monitored.
Billing counts
Parts counter
Firmware info
Service call error log
Jam log
Alarm log
Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs communication between this machine and the UGW using HTTPS/ SOAP protocol.
Features and benefits
E-RDS embedded with a network module in advance can realize a front-end processing of imageWARE Remote system without attaching any extra hardware equipment.
Major Functions
Service Browser
Service browser is a web browsing functionality only for service technicians in charge, and is used for referring to the FAQ contents which is connected to UGW.
In order to grasp on which devices the service browser is enabled, when the status of the service browser is changed from disabled (0: OFF) to enabled, E-RDS sends the browser information to the UGW.
Service mode menu Transmission
E-RDS sends the target service mode menu data to UGW in the following cases:
When a specific alarm and service call error are detected
When the setting is changed in service mode
The following shows the transmission timing and the target data for transmission in service mode menu:
Transmission timing
Transmitting data
Error retry
When the following alarm is detected.
Alarm codes for transmission:
0x060002,                     // Fixing
0x060004 - 0x069999,  // Fixing
0x090005 - 0x099999,  // Dram
0x100006 - 0016, 0x100022 - 0099,
0x100101 - 9900,          // Development
0x300001 - 0x309999   // High voltage
COPIER
Display
ANALOG
No
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL
When the following service call error is detected.
Error codes for transmission:
E000 - E00F,  // Fixing
E020,              // Development ATR
E060 - E06F   // High voltage
COPIER
Display
ANALOG
No
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL
When a value is set to [COPIER - Adjust] subordinate’s Service mode menu.
(Transmission will be done at 60 min, later of setting)
COPIER
Adjust
Yes
When the first communication test is done.
(For transmission process, 5 minutes after the execution)
COPIER
Display
ANALOG
Yes
HV-STS
CCD
DPOT
DENS
FIXING
SENSOR
MISC
HT-C
HV-TR
P-PASCAL
Adjust
NOTE:
Target transmission data are only the items under LEVEL1 and 2 in the service mode.
Limitations
Service Mode Menu Transmission Function
1) In the following cases, service mode menu data is not transmitted.
When an unsent alarm log or service call log has been detected by E-RDS at power-on
When an alarm log or service call log to be resent due to a transmission failure is detected
When transmission of service mode menu executed at the time of detection of an alarm or a service call error ended in failure
If a new alarm or service call error occurs while service mode menu data is being obtained after detection of an alarm or a service call error, the data being obtained is not sent.
2) If alarms/service call errors successively occur, and if the time of the host machine is corrected or changed while the log is being sent, service mode menu data may not be properly sent. It is because a Link No.* may be applied to the old log although it should be applied to the new log.
* Link No.:
A common number for linking the service mode menu data with the alarm log/service call log data to be sent
After completion of log transmission, the service mode menu data is obtained, and is sent with this number attached.
3) Transmission of the data of changes made in service mode menu settings is not performed instantly, but performed when a specified period of 60 minutes elapse after the change of service mode menu settings is detected or when a communication test is performed at the time of power-on. (There is a time lag.)
4) When service mode menu settings ([COPIER] > [Adjust]) are made, transmission is performed even when no change is made in the target data to be transmitted.
Transmission of service mode data is also performed when changes are made in the service mode setting value not subject to transmission (items other than Level 1, 2) or when settlement of a value is performed without changing the setting value.
Service cautions
1) After clearing RAM of the Main Controller PCB SRAM Board, initialization of the E-RDS setting (ERDS-DAT) and a communication test (COM-TEST) need to be performed.
Failure to do so will result that the counter transmitting value to the UGW may become unusual.
Also, after replacing the main controller board, all settings must be reprogrammed.
2) The following settings in service mode must not be change unless there are specific instructions to do so. Changing these values will cause error in communication with UGW.
Set port number of UGW
[SERVICE MODE] > [COPIER] > [Function] > [INSTALL] > [RGW-PORT]
Default : 443
URL setting of UGW
[SERVICE MODE] > [COPIER] > [Function] > [INSTALL] > [RGW-ADR]
Default : https://a01.ugwdevice.net/ugw/agentif010
3) If the imageWARE Remote contract of the device is invalid, be sure to turn OFF the E-RDS setting (E-RDS : 0).
4) With this machine, a communication test can be conducted from the [Settings / Registration] key on the Control Panel. When conducting a communication test from the [Settings / Registration] key on the Control Panel, pay attention on the following points:
During a communication test, do not take any actions such as pressing a key. Actions are not accepted until the communication test is completed (actions are ignored).
When a communication test is being conducted from service mode or from the [Settings / Registration] key on the Control Panel, do not conduct a communication test from the other. These operations are not guaranteed.
NOTE:
*The user can conduct a communication test and seen the communication test result.
If the communication results in failure, an error code (a hexadecimal number, 8 digits) appears on the touch panel display.
E-RDS Setup
Confirmation and preparation in advance
To monitor this machine with imageWARE Remote, the following settings are required.
(1) Advance confirmation
Confirm with the UGW administrator that the device to be monitored with imageWARE Remote is registered in the UGW.
(2) Advance preparations
The following network-related information needs to be obtained from the user's system administrator in advance.
Information item 1
IP address settings
Automatic setting : DHCP, RARP, BOOTP
Manual setting : IP address, subnet mask and gateway address to be set
Information item 2
Is there a DNS server in use?
If there is a DNS server in use, find out the following.
Primary DNS server address
Secondary DNS server address
Information item 3
Is there a proxy server?
If there is a proxy server in use, find out the following.
Proxy server address
Port No. for proxy server
Information item 4
Is proxy server authentication required?
If proxy server authentication is required, find out the following.
User name and password required for proxy authentication
(3) Network settings
Based on the results of the information obtained in (2) Advance preparations, make this machine network related settings.
See Users’ Guide for detailed procedures.
CAUTION:
When changes are made to the above-mentioned network settings, be sure to reboot this machine.
Steps to E-RDS settings
1) Start [Service Mode] at Level 1.
2) Select [COPIER] > [Function] > [CLEAR] > [ERDS-DAT] and touch the [OK] button.
NOTE:
This operation initializes the E-RDS settings to factory setting values.
For the setting values to be initialized, see the section of "Initializing E-RDS settings".
3) Perform installation or deletion of the CA certificate if necessary, and reboot this machine.
Installation of the CA certificate: Perform installation from SST or Remote UI.
Deletion of the CA certificate: When the following operation is performed, the CA certificate in the factory setting is automatically installed.
CAUTION:
After following procedure, the registered key and CA certificate are deleted, and only the CA certificate installed at the time of shipment is registered.
It is therefore necessary to check with the user in advance.
(1) Start [Service Mode] at Level 2.
(2) Select [COPIER] > [Function] > [CLEAR] > [CA-KEY] and touch the [OK] button.
"OK!" is displayed if the CA certificate is initialized. When "NG!" is displayed, see the section of "Troubleshooting" to execute the remedy, and then perform initialization of the CA certificate again and check to see if the CA certificate is initialized.
(3) Reboot this machine.
CAUTION:
If a key and a CA certificate have been registered in order to use a function other than
E-RDS, it is necessary to register again from SST or Remote UI.
4) Start [Service Mode] at Level 1.
5) Select [COPIER] > [Function] > [INSTALL] > [E-RDS].
6) Touch the numeric button [1] on the control panel (the setting value is changed to 1) and touch the [OK] button. (The data is reflected to the setting value field.)
NOTE:
This operation enables the communication function with UGW.
CAUTION:
The following settings i.e. RGW-PORT and RGW-ADR in Service mode must not be change unless there are specific instructions to do so.
Changing these values will cause error in communication with UGW.
7) Select [COM-TEST] and then touch [OK].
NOTE:
This initiates the communication test between the device and the UGW.
If the communication is successful, "OK!" is displayed. If "NG!" (failed) appears, refer to the "Troubleshooting" and repeat until "OK!" is displayed.
NOTE:
The communication results with UGW can be distinguished by referring to the COM-LOG. By performing the communication test with UGW, E-RDS acquires schedule information and starts monitoring and meter reads operation.
Steps to Service Browser settings
1) Start [Service Mode] at Level 1.
2) Select [COPIER] > [Function] > [INSTALL] > [BRWS-ACT] and then touch [OK].
NOTE:
When the status of the function is changed from disabled to enabled, E-RDS sends the browser information to the UGW.
If the connection is established with UGW successfully, "OK!" is displayed. When "NG!" is displayed, perform the steps referring to "Troubleshooting" until connection is established with UGW.
3) Reboot this machine.
4) Make sure that "1 (: ACTIVE)" is set under [COPIER] > [Display] > [USER] > [BRWS-STS].
5) When the above-shown setting values are enabled, [Service Browser] is displayed in the Service Mode screen.
NOTE:
Generally, once service browsing is enabled (BRWS-STS : 1), it cannot be disabled (BRWS-STS : 0) again*. To disable service browsing, clear SRAM.
* The function is disabled (BRWS-STS: 2) by executing BRWS-ACT again.
Initializing E-RDS settings
It is possible to clear the SRAM data of E-RDS and change the E-RDS setting back to the default value.
Initialization procedure
1) Start [Service Mode] at Level 1.
2) Select [COPIER] > [Function] > [CLEAR] > [ERDS-DAT] and then touch [OK].
Setting values and data to be initialized
The following E-RDS settings, internal data, and Alarm filtering information are initialized.
COPIER > Function > INSTALL > E-RDS
COPIER > Function > INSTALL > RGW-ADR
COPIER > Function > INSTALL > RGW-PORT
COPIER > Function > INSTALL > COM-LOG
CAUTION:
In case of replacing the CA certificate file, even if initialization of E-RDS is executed, the status is not returned to the factory default.
When installing the certificate file other than the factory default CA certificate file, it is required to delete the certificate file after E-RDS initialization and install the factory default CA certificate file.
For detailed procedures, see "Steps to E-RDS settings - step 3.".
FAQ
No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
1. Name resolution was failed due to an incorrect host name or DNS server has been halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
No.2
Q: When does E-RDS send counter information to UGW? How many data is sent?
A: The schedule of data transmitting, the start time are determined by settings in the UGW side. The send time cannot be specified on the E-RDS side. Data is sent once every 16 hours.
The data size of counter information is approx. 285 KB.
No.3
Q: Will data which failed to be sent due to an error in communication with UGW be resent?
A: Data shown below will be resent.
Jam log
Service call log
Alarm log
Service mode menu
The newest data is resent only when the settings are changed in service mode.
Browser information
It is resent only when the web browser option is enabled.
Data is resent endlessly (after 5, 10, 15, 20, 25, and 30 minutes since the occurrence of communication error; once 30 minutes have passed, it is resent at 30-minute intervals) until it is sent successfully. Resend continues even if the power is turned OFF and then ON.
No.4
Q: What is the upper limit of the number of COM-LOGs? What is the upper limit of the number of characters of error information displayed in a COM-LOG?
A: Up to 30 log data can be saved. The data size of error information is maximum 128 characters.
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed. Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA (as default); therefore, authentication with E-RDS is available if you change the setting to "Basic" authentication on the server.
No.6
Q: Can I turn this machine power off during the imageWARE Remote system operation?
A: While operating the imageWARE Remote system, the power of the device must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Server connection error" or "Proxy connection error" errors if the power supply of network equipment such as HUB is made prolonged OFF.
No.7
Q: How does E-RDS operate while this machine is placed in the sleep mode?
A: While E-RDS is enabled, and if there is information that should be sent, the machine recovers from the sleep state and starts data transmission. Immediately after completion of data transmission by E-RDS, the machine starts shifting to sleep state.
However, the time required to shift to sleep state depends on the device.
If the next data transmission will be done within 10 minutes, the machine does not shift to sleep state.
No.8
Q: Is E-RDS compatible with Department counter?
A: No, E-RDS does not support Department counter.
No.9
Q: Is there any setting to be made on the device side to enable the service mode menu transmission function? Moreover, what is Service mode menu set as the object of transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to transmission of the service mode, see the "Service mode menu Transmission".
No.10
Q: What service browser data is transmitted to UGW by E-RDS in what timing?
A: The service browser data to be transmitted and the transmission timing are shown below.
Transmission timing
Detailed procedure
Transmission information
Error occurs
When the service browser is enabled from the disabled state [OFF]
1) Specify the service browser setting in the service mode menu.
2) Send browser information to UGW.
3) Once obtaining OK response from UGW, enable the service browser mode [ACTIVE].
(To use the setting, it is necessary to reboot this machine)
Service browser mode: [Register]
WEB browser option: [ON] or [OFF] according to the license status
Retransmission is not performed.
("Disabling [OFF]" continues to be set.)
No.11
Q: Counter information could not be sent at the scheduled send time due to the power of this machine being turned OFF. Will the counter information be sent later when the power of this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the power of this machine being turned OFF, etc., and the scheduled send time has already passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Status of this machine
Power ON
Power OFF
Sleep
Scheduled send
Sent
Not sent*1
Sent*2
Immediate send
(Service call log / Alarm log / Jam log)
Sent
-
Sent*2
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
No.12
Q: What is the number of the network port used by E-RDS?
A: The port number used by E-RDS for communication with UGW is "443".
If this setting is changed, an error occurs during communication with UGW. Therefore this setting should not be changed unless otherwise instructed.
No.13
Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In that case, is it necessary to execute COM-TEST again?
A: It is not necessary to execute COM-TEST again because the IP address used by E-RDS is automatically changed. However, it is necessary to restart the device to reflect the change in the setting of the IP address
Troubleshooting
No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which this machine is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address (* In case of IPv4 )
Select [Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [IPv4 Settings] > [PING Command], enter "127.0.0.1", and touch the [Start] button.
Does the screen display "Response from the host."? (See the next figure.)
YES: Proceed to Step 3).
NO: There is a possibility that this machine’s network settings are wrong. Check the details of the IPv4 settings once more.
3) Confirmation from another PC connected to same network.
Request the user to ping this machine from a PC connected to same network.
Does this machine respond?
YES: Proceed to Step 4).
NO: Confirm the details of this machine’s IP address and subnet mask settings.
4) Confirm DNS connection
(a) Select [Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [DNS Settings] > [DNS Server Address Settings], write down the primary and secondary addresses of the DNS server, and touch the [Cancel] button.
(b) Touch the [Up] button.
(c) Select [IPv4 Settings] > [PING Command], enter the primary DNS server noted down in step a) as the IP address, and touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: Enter the secondary DNS server noted down in step a) as the IP address, and then touch the [Start] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: There is a possibility that the DNS server address is wrong. Reconfirm the address with the user’s system administrator.
Remedy 2: Troubleshooting using communication error log (COM-LOG)
1) Start [Service Mode] at Level 1.
2) Select [COPIER] > [Function] > [INSTALL] > [COM-LOG] and touch the blank field on the right side. The communication error log list screen is displayed.
NOTE:
Only the initial part of error information is displayed in the communication error log list screen.
"*" is added to the top of the error text in the case of an error in communication test (method name: getConfiguration or communicationTest) only.
3) When each line is selected, the communication error log detailed screen is displayed as shown in the figure below. (Example: No. 02)
NOTE:
A detailed description of the error appears below 'Information'. (Max 128 characters)
Touch the [OK] button to return to the communication error log list screen.
4) When a message is displayed, take an appropriate action referring to "Error code and strings".
No.2
Symptom: A communication test results NG! even if network setting is set properly.
Cause: The network environment is inappropriate, or RGW-ADR or RGW-PORT settings for E-RDS have been changed.
Remedy: The following points should be checked.
1) Check network conditions such as proxy server settings and so on.
2) Check the E-RDS setting values.
Check the communication error log from COM-LOG.
Check whether RGW-ADR or RGW-PORT settings has changed. If RGW-ADR or RGW-PORT settings has changed, restore initial values. For initial values, see "Service cautions".
No.3
Symptom: There was a log, indicating "Device is not ready, try later" in error details of COM-LOG list.
Cause: A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
1) Check networking conditions and connections.
2) Turn on the power supply of this machine and perform a communication test about 60 seconds later.
No.4
Symptom: "Unknown error" is displayed though a communication test (COM-TEST) has done successfully.
Cause: It could be a problem at the UGW side or the network load is temporarily faulty.
Remedy: Try again after a period of time. If the same error persists, check the UGW status with a network and UGW administrator.
No.5
Symptom: Enabling Service Browser (BRWS-ACT) results NG!
Cause: A communication test with UGW has not been performed, or a communication test result is NG!
Remedy: Perform a communication test, and check that the test with UGW finishes successfully.
No.6
Symptom: The display indicates that the service browser is enabled (BRWS-STS: 1), but the service browser fails to be activated.
Cause: The main power switch of this machine has not been turned OFF and then ON. ON/OFF of the service browser is enabled after reboot.
Remedy: Turn OFF and then ON the main power of this machine.
No.7
Symptom: Initializing the CA certificate (CA-KEY) results in NG!
Cause: Initialization process of the CA certificate has completed abnormally.
Remedy: Initialize the HDD.
No.8
Symptom: When a communication test (COM-TEST) is repeatedly executed, an error occurs.
Cause: During communication conducted after execution of a COM-TEST, another COM-TEST was executed again.
Remedy: When repeatedly executing COM-TEST, execute COM-TEST at intervals of 5 minutes or more.
Error code and strings
The following error information is displayed on the communication error log details screen.
(Here, "server" means UGW.)
The error information are displayed in the following form.
[*] [Error strings] [Method name] [Error details provided by UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test (method name: getConfiguration or communicationTest) only.
No.
Code
Error strings
Cause
Remedy
1
0000 0000
SUSPEND: mode changed.
Unmatched Operation Mode
Initialize the E-RDS setting (ERDS-DAT).
2
0500 0003
SUSPEND: Communication test is not performed.
Rebooting the device while the communication test had not been performed although E-RDS is enabled.
Perform a communication test (COM-TEST).
3
0xxx 0003
Server schedule is not exist
Blank schedule data have been received from UGW.
Perform and complete a communication test (COM-TEST).
4
0xxx 0003
Communication test is not performed
Communication test has not completed.
Perform and complete a communication test (COM-TEST).
5
84xx 0003
E-RDS switch is setted OFF
A communication test has been attempted with the E-RDS switch being OFF.
Set E-RDS switch (E-RDS) to 1, and then perform a communication test (COM-TEST).
6
8600 0002
8600 0003
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
Event Registration is Failed
Processing (event processing) within the device has failed.
Turn the device OFF/ ON. If the error persists, replace the device system software. (Upgrade)
7
8700 0306
SRAM version unmatch!
Improper value is written in at the head of the Main Controller PCB 2 SRAM domain of E-RDS.
Turn the device OFF/ ON.
8
8700 0306
SRAM AeRDS version unmatch!
Improper value is written in at the head of the Main Controller PCB 2 SRAM domain of Ae-RDS.
Turn the device OFF/ ON.
9
8xxx 0004
Operation is not supported
Method which E-RDS is not supporting attempted.
Contact help desk
10
8xxx 0101
Server response error (NULL)
Communication with UGW has been successful, but an error of some sort has prevented UGW from responding.
When (Null) is displayed at the end of the message, this indicates that there has been an error in the HTTPS communication method.
Perform and complete a communication test (COM-TEST).
11
8xxx 0201
8xxx 0202
8xxx 0203
8xxx 0204
8xxx 0206
Server schedule is invalid
During the communication test, there has been some kind of error in the schedule values passed from UGW.
When the error occurs, report the details to the support section.
After the UGW side has responded, try the communication test again.
12
8xxx 0207
8xxx 0208
Internal Schedule is broken
The schedule data in the inside of E-RDS is not right.
Perform a communication test (COM-TEST).
13
8xxx 0221
Server specified list is too big
Alarm/Alert filtering error: The number of elements of the list specified by the server is over restriction value.
Alert filtering is not supported by UGW.
14
8xxx 0222
Server specified list is wrong
Alarm filtering error: Unjust value is included in the element of the list specified by the server.
Alert filtering is not supported by UGW.
15
8xxx 0304
Device is busy, try later
The semaphore consumption error at the time of a communication test.
Try again a communication test after a period of time.
16
8xxx 0709
Tracking ID is not match
When upgrading firmware, the TrackingID notified by Updater differs from the thing of UGW designates.
Obtain the sublog, and contact the support department of the sales company.
17
8xxx 2000
Unknown error
Some other kind of communication error has occurred.
Perform and complete a communication test (COM-TEST).
18
8xxx 2001
URL Scheme error(not https)
The header of the URL of the registered UGW is not in https format.
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
19
8xxx 2002
URL server specified is illegal
A URL different to that specified by the UGW has been set.
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
20
8xxx 2003
Network is not ready, try later
Communication attempted without confirming network connection, just after booting up a device in which the network preparations are not ready.
Check the network connection, as per the initial procedures described in the troubleshooting.
Perform a communication test (COM-TEST) about 60 seconds later, after turn on the device.
21
8xxx 2004
Server response error
([Hexadecimal])
[Error detailed in UGW]*1
Communication with UGW has been successful, but an error of some sort has prevented UGW from responding.
Try again after a period of time.
Check detailed error code (Hexadecimal) and [Error details in UGW] from UGW displayed after the message.
22
8xxx 200A
Server connection error
TCP/IP communication fault
The IP address of device is not set.
Check the network connection, as per the initial procedures described in the troubleshooting.
When proxy is used, make the settings for proxy, and check the status of the proxy server.
23
8xxx 200B
Server address resolution error
Server address name resolution has failed.
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
Check that Internet connection is available in the environment.
24
8xxx 2014
Proxy connection error
Could not connect to proxy server due to improper address.
Check proxy server address / port and re-enter as needed.
25
8xxx 2015
Proxy address resolution error
Could not connect to proxy server due to name resolution error of proxy address.
Check that the proxy server name is correct. If the proxy server name is correct, check the DNS connection, as per the initial procedures described in the troubleshooting.
Specify the IP address as the proxy server name.
26
8xxx 201E
Proxy authentication error
Proxy authentication is failed.
Check the user name and password required in order to login to the proxy, and re-enter as needed.
27
8xxx 2028
Server certificate error
No route certificate installed in device.
Certificate other than that initially registered in the user's operating environment is being used, but has not been registered with the device.
The date and time of the device is not correct.
Install the latest device system software. (Upgrade)
Correctly set the date and time of the device.
Execute CLEAR > CA-KEY, and turn OFF and then ON the device. (The CA certificate at the time of shipment is automatically installed.)
28
8xxx 2029
Server certificate verify error
The server certificate verification error occurred.
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
29
8xxx 2046
Server certificate expired
The route certificate registered with the device has expired.
Certificate other than that initially registered in the user’s operating environment is being used, but has not been registered with the device.
The device time and date is outside of the certificated period.
Check that the device time and date are correctly set.
If the device time and date are correct, upgrade to the latest system software.
30
8xxx 2047
Server response time out
Due to network congestion, etc., the response from UGW does not come within the specified time. (HTTPS level time out)
If this error occurs when the communication test is being run or Service Browser is being set, try again after a period of time.
31
8xxx 2048
Service not found
There is a mistake in the UGW URL, and UGW cannot be accessed. (Path is wrong)
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
32
8xxx 2052
URL error
The data which is not URL is inputted into URL field.
Check that the value of URL of UGW (RGW-ADR) is https://a01.ugwdevice.net/ugw/agentif010.
33
8xxx 2058
Unknown error
SOAP Client fails to obtain SOAP Response.
Possibility of a problem in UGW or of a temporary problem in the network load.
Perform and complete a communication test (COM-TEST).
34
8xxx 2063
SOAP Fault
SOAP communication error has occurred.
Check that the value of port number of UGW (RGW-PORT) is 443.
35
xxxx xxxx
Device internal error
An internal error, such as memory unavailable, etc., has occurred during a device internal error phase.
Turn the device OFF/ ON.
Or replace the device system software. (Upgrade)
36
xxxx xxxx
SUSPEND: Initialize Failure!
Internal error occurred at the initiating E-RDS.
Turn the device OFF/ ON.
*1: [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.