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Error Code
The error code list is shown below. Remedy are error codes of "-", and for all the error codes out of the list, contact Field Support Group in the sales company.
Error Code (hex number)
Description
Remedy
Cause of error
The first digit Error field
The
second digit Operator
The 3rd
- 4th digits Method category
The 5th
digit Category code
The 6 - 8th
digits Description code
CDS delivery server
Local CDS server
UP DATER
CDS file server
Network
8
Error
8
0
Not defined.
8
1
CDS server
8
1
x
x
Relating method code
8
1
x
x
0
Not categorized
8
1
x
x
0
001
No value is set in a mandatory data entry item
Contact the support department of the sales company.
-
-
-
8
1
x
x
0
002
In a string type of a data entry item, digit number and/or character type is/are set against the regulations
81040002 is displayed in the following cases:
The number of digits of the registration ID or password is not 8.
The registration ID or password includes characters other than single-byte numeric characters.
81060002 is displayed in the following cases:
The number of digits or type of characters used for Firm Type, Firmware Version, Firmware Group Version, or Firmware Label does not meet the specified number of digits or type of characters.
The character string of Firmware Group Version (firmGroupVersion) includes characters other than numeric values.
The number of digits of E-mail Address (mailAddress) is larger than 128.
Characters other than single-byte alphanumeric characters and symbols are used for E-mail Address (mailAddress).
An invalid e-mail address was input (The domain name is missing, . (dot) was input instead of , (comma), etc.)
When 81040002 is displayed:
Enter the correct ID and password for Special Firmware. (User)
When 81060002 is displayed due to an error in Firm Type, Firmware Version, or Firmware Group Version:
Register the correct firmware again. (CINC)
When 81060002 is displayed due to an invalid e-mail address: - Register the correct e-mail address. (User)
-
-
-
8
1
x
x
0
003
In an data entry item, the value is set against the regulations
(E.g. the set value is other than "Operator: 4. Service person, 5. User")
Contact the support department of the sales company.
-
-
-
8
1
x
x
0
004
No applicable delivery information exists
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
Operation
8
1
x
x
1
001
Inconsistency between the current firmware component in the data entry item and delivery information (E.g. the conditions for automatic update are not met. The settings of a mandatory additional set are invalid)
81071001 is displayed in the following cases:
A cancellation notification was sent to CDS when the distribution status was not correct. (CDS has not received the status change due to a network failure, etc.)
81091001 is displayed in the following cases:
The firmware information of the device at the time of execution of distribution differs from the firmware information of the device at the time of registration of the distribution schedule.
The firmware was upgraded without using CDS when distribution schedule for the device that supports the UGW-linked function had been registered. As a result, the firmware information of the CDS server at the time of execution of distribution differs from the firmware information of the CDS server at the time of registration of the distribution schedule.
When the remote update setting for the firmware to be updated was disabled after distribution schedule was registered using auto update.
If distribution of the firmware is necessary, search the applicable firmware again, and perform distribution of the firmware.
-
-
-
8
1
x
x
1
002
In a notice of delivery-allowed information, an install-set was release to the market, but the market release was stopped during the delivery
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
003
No mail template file exists
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
004
The device serial number in the data entry item differs from that in delivery information
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
005
User is selected as Operator in the data entry items and the retrieval type is other than the latest
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
006
The retrieval type in the data entry item is special and registration ID and individual Password are not set (* Operator did not enter registration ID and individual Password)
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
007
The retrieval type in the data entry item is special and Operator is not Service person
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
008
As to the device serial number in the data entry items, there is no applicable device code product
Check registration of LMS. (CINC)
-
-
-
-
8
1
x
x
1
009
The retrieval type in the data entry items is special and there are no basic-set applicable to the registration ID and Password (* When wrong registration ID or Password was entered by an operator)
Enter correct ID and the password.
-
-
-
-
8
1
x
x
1
00A
The delivery status is Applying
After the firmware was updated and when an update completion notification has not been sent to CDS, distribution of the firmware was attempted again before update time-out is processed in CDS.
After 2 hours and 30 minutes have passed since the failed attempt to distribute the firmware, search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
00B
No approval information exists about EULA or the export criteria when the delivery is determined
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
00C
The delivery status is Distributing/Distributed/Applying/Finished/Failed
When the distribution status was not correct, distribution information was obtained from CDS. (CDS has not been notified of the status change due to a network failure, etc.)
Search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
00D
The delivery status is Distributing/Distributed/Applying/Finished/Failed
8108100D: When the distribution status was not correct, schedule information was checked with CDS. (CDS has not been notified of the status change due to a network
Search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
00E
The delivery status is New/Waiting to Distribute/Distributed/Applying/Finished/Failed
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
00F
The delivery code is other than Distributing.
(Firmware distribution)
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
010
The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
810B1010: An update start notification was sent to CDS with an invalid status. (The CDS server failed to receive the status change due to a network error, etc.)
Search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
011
The delivery status is Distributing/Distributed/Applying/Finished/Failed
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
012
Device is "Not applicable to CDS"
(Firmware distribution)
* It occurs only when a device that can access CDS is managed.
Register the device as a CDS device.
-
-
-
-
8
1
x
x
1
013
When the specified distribution time was within the time frame of CDS distribution stop.
(Firmware distribution)
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
014
When confirmation of the firmware distribution settings ended in time-out.
CDS was not accessed within 30 minutes after the distribution time. The device has been turned OFF, the network has been disconnected, etc.
Search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
015
When firmware distribution time-out occurs.
A reception completion notification was not sent to CDS within 24 hours after the start of the distribution. The device has been turned OFF, the network has been disconnected, etc.
Search the applicable firmware again, and perform distribution of the firmware.
-
-
-
-
8
1
x
x
1
016
Firmware update time-out occurred.
An update completion notification had not been sent to CDS even after 2 hours since the start of the update.
Check the device to see if the update has been completed. When the update has ended in failure, execute the operation again if there is no problem with the device.
-
-
-
-
8
1
x
x
1
017
When the firmware distribution information notification showed an error in processing the distribution information.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
018
When the firmware distribution information notification showed an error in processing the scheduled update information.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
019
When the status of the scheduled update information is "Set", "Finished", or "Failed".
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
020
When the status of the scheduled update information is "Waiting to Transmit" or "New".
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
021
When the status of the scheduled update information is "Set".
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
022
The scheduled update setting information differs between the input information and the distribution information.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
1
023
When the distribution status is "Cancel".
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
I/O
8
1
x
x
2
001
The specified license access number does not exist in LMS
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
002
The specified license access number has been deauthorized
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
003
The package product of the entered license access number doesn't include MEAP application/System Option
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
004
The sales company for the MEAP application isn't identical with the sale company for the package product
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
005
The number of licenses to be issued will exceed the limit number allowed to register
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
006
As for System Option for the same function, the license keys were issued more than the defined number of times for the same device serial number
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
007
No device product exists applicable to the optional product
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
008
No product exists applicable to the device serial number
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
009
The product of the entered license access number cannot be used with this device because the settings of the sales company are incorrect
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
00A
No product linked to the license access number is registered in CDS for delivery
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
00B
Although the product linked to the license access number is registered in CDS for delivery, the delivery is stopped now
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
00C
No existence of optional product applicable to the device serial number.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
00D
The license access number has been registered for another device
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
00E
For the device product applicable to the device serial number, no available software (MEAP application, System Option) exists
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
010
LMS system error
* In support of multi-manifest, when the MFP/SFP section value shows any value other than 0 or 1, LMS returns an error code "-215" to CDS.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
011
LMS system error
* In the case of failure in collection of manifest in support of multi-manifest, LMS returns an error code "-999" to CDS.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
012
License cannot be issued for the upgrade product.
Since the configuration has been changed in the upgrade product, there are no applications and options for which a license can be issued.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
2
013
Not registered in CSA
CSA associated with the license access number does not include any products associated with the group ID.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
L-CDS
8
1
x
x
F
000
Unclassified
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
001
Communication test information not registered
Download file information for communication test does not exist.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
003
Firmware information not registered
Firmware information corresponding to the target device serial number does not exist.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
007
Invalid firmware version
The firmware version at the time of registration of the distribution schedule differs from the current firmware version.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
008
Invalid firmware information
Firmware information to be distributed does not exist.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
009
Forcible termination
Distribution information is forcibly terminated from the server UI.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
00F
Invalid distribution status
Distribution status of the server is in a condition where a requested method from the client cannot be accepted.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
010
Invalid parameter
Requested parameter from the client is not correct.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
011
Version information not registered
Version information corresponding to the specified serial number has not been registered.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
012
Distribution time-out
Distribution has not been completed even after a certain period of time from the start of the distribution.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
013
Unable to judge the necessity of distribution
Version information from a device has not been registered in the local CDS.
Since the local CDS does not know the version information of the device, it cannot respond to the distribution request from updater. As a result of that, an error occurred when the request has been made.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
FFE
DB error
General error to access DB.
Contact the support department of the sales company.
-
-
-
-
8
1
x
x
F
FFF
DB error
Internal error other than error to access DB (file I/O, etc.).
Contact the support department of the sales company.
-
-
-
-
8
2~6
8
2~6
x
x
Relating method code
8
2~6
x
x
0
Not cartelized
8
2~6
x
x
0
000
Not defined
Normally not indicated
8
2~6
x
x
0
100
Unknown error
Normally not indicated
8
2~6
x
x
1
Operation
8
2~6
x
x
1
001
Processing exclusively
Start the operation again after terminating other Updater operations being executed simultaneously
-
-
-
-
8
2~6
x
x
1
002
Stopped
Restart the device, and start the operation again.
-
-
-
-
8
2~6
x
x
1
101
Failed to process preparation for use
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
102
Failed to process use end
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
103
Time out during restart of readiness preparation
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
104
Session time-out excluding after application inquiry (after issuing delivery ID)
Start the operation again from the beginning
-
-
-
-
8
2~6
x
x
1
105
CDS URL is not set
Set CDS URL
-
-
-
-
8
2~6
x
x
1
106
Another job existed immediately before the firmware update processing.
Start the operation again after terminating the job of the device
-
-
-
-
8
2~6
x
x
1
201
Specifying of an iR option for a model that does not support iR options
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
202
Specifying of scheduled update for a model that does not support scheduled update
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
203
Firmware processing for a model that does not support firmware processing
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
204
L-CDS update process for a model that does not support L-CDS
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
301
Security Token verification error
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
302
Privilege check error
Perform the authentication as a correct user.
-
-
-
-
8
2~6
x
x
1
303
Parameter error
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
1
304
There is no distribution information from the server.
Contact the support department of the sales company.
-
-
-
-
-
8
2~6
x
x
1
305
Version notification is not required.
Contact the support department of the sales company.
-
-
-
-
-
8
2~6
x
x
1
306
Connection server information mismatch error
Check the connection server settings.
-
-
-
-
8
2~6
x
x
2
I/O
8
2~6
x
x
2
1xx
An internal error about file operation
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
2
2xx
An internal error about xML file operation
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
2
301
Failed to output the license file
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
2
400
Codes other than the following "4xx" definition
Contact the support department of the sales company.
-
-
-
-
-
8
2~6
x
x
2
401
Failure in creation of an auto shutdown stop file
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
2
402
Failure in deletion of the auto shutdown stop file
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
Device
8
2~6
x
x
3
1xx
An internal error in CPCA
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
2xx
An internal error in IMI
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
3xx
An internal error in SMS
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
4xx
An internal error in NLM
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
5xx
Configuration Service property setting error
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
6xx
An internal error related to APL_CDS partition
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
3
7xx
DCM-related service error
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
SOAP communication
8
2~6
x
4
101
The processing thread stopped
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
102
Processing SOAP communication now
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
103
The function type is not matched
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
104
An invalid SOAP response error
Check the network environment.
When this problem recurs, contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
201
An internal error about application information
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
202
config.xml is NOT FOUND
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
203
type.xml is NOT FOUND
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
204
An error in binding type.xml
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
205
An error in creating a service tab
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
206
A runtime error in performing the web method
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
4
207
An unknown host error in performing the web method
Check the network environment of the device and start the operation again
Check if the URL settings of the CDS server are correct, and start the operation again after resetting
-
-
8
2~6
x
x
4
301
The delivery server is stopped
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
4
302
<In the case of scheduled update>
In response to a download start notification sent from the device, the distribution server returned an error and stopped the operation of the device within a certain period of time before the distribution server maintenance time.
<In the case of distribution executed by specifying the date and time>
The firmware version of the device at the time when the distribution settings were specified and the version at the time immediately before update are different.
<In the case of scheduled update>
Specify the distribution settings again, making sure that the distribution server maintenance time and the scheduled update time do not overlap.
<In the case of distribution executed by specifying the date and time>
Specify the distribution settings again, making sure that the firmware version of device at the time when the distribution settings are specified and the version at the time immediately before update are the same.
-
-
-
8
2~6
x
x
5
HTTP communication
8
2~6
x
x
5
101
Specified Hash Algorithm is unknown
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
5
102
Download file URL is invalid
Check the URL setting of CDS server, reset the setting, and then start the operation again.
-
-
-
-
8
2~6
x
x
5
103
No network cable connection (device side)
Check the network environment of the device, and start the operation again.
-
-
-
-
8
2~6
x
x
5
201
Invalid HTTP request
Contact the support department of the sales company.
-
-
8
2~6
x
x
5
202
Failed to connect to the server
Check the network environment of the device (check for any problem in the DNS server), and start the operation again.
-
-
8
2~6
x
x
5
203
Failed to find the server
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
-
-
8
2~6
x
x
5
204
An input/output error occurred during the connecting process to the server
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
-
-
8
2~6
x
x
5
205
Failed to read a HTTP response
-
-
8
2~6
x
x
5
206
Error in a HTTP response
Check the network environment.
-
-
8
2~6
x
x
5
207
Generation of secure socket failed.
Contact the support department of the sales company.
-
8
2~6
x
x
5
208
Certificate check error
Contact the support department of the sales company.
-
-
8
2~6
x
x
5
209
Connection time-out
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
5
300
Codes other than the following "3xx" definition
Check that no problem is found in the proxy settings and network environment.
-
8
2~6
x
x
5
301
Failed to retrieve the data stream
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
5
302
Failed to create the file object for receipt
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
5
303
Failed to create the data stream of the file for receipt
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
5
304
Failed to receive the data
Check the network environment of the device, and start the operation again.
-
-
8
2~6
x
x
5
305
An error about reserving the file data for receipt
Check that no problem is found in the HDD.
When this error occurs again, contact Support Group of sales companies.
-
-
-
-
8
2~6
x
x
5
306
Failed to close the data stream
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
5
307
Failed to close the file data for receipt
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
5
308
Invalid hash code of the download file
Check the network environment of the device, and start the operation again.
-
8
2~6
x
x
5
309
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
-
-
-
8
2~6
x
x
6
Socket communication
8
2~6
x
x
6
101
Failed to connect the eRDS
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
6
102
No response from eRDS
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
6
103
No notice of start from the eRDS
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
6
104
Error of socket reading
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
6
105
Socket communication time-out
Contact the support department of the sales company.
-
-
-
8
2~6
x
x
7
Other internal codes
8
2~6
x
x
7
002
One of installation, start or authorization failed
(When installation or authorization failed, it is regarded as an error) *
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
03x
An internal error in processing the installation
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
1xx
An error by using invalid API
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
2xx
An internal error in SMS
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
301
No existence of delivery ID
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
302
Invalid delivery ID
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
303
The updated firmware information is not identical with the firmware information after activation of the Updater
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
304
The process of firmware download is incomplete
It occurs when the power of the device is turned OFF during download.
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
305
The update process is incomplete
The power was turned OFF after completion of download and before start of update processing.
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
306
The installment process is incomplete
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
401
Failed to retrieve delivery information
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
501
Failed to execute the delivery process
Contact the support department of the sales company.
-
-
-
-
8
2~6
x
x
7
502
The scheduled distribution had not been executed even after a certain period of time due to the power of the device being OFF at the scheduled time or other reasons.
Scheduled deliveries not executed within the defined period of time are abandoned, so register a scheduled delivery again.
When setting the date and time of the scheduled delivery, be sure to designate a time when the device is ON
-
-
-
-
8
2~6
x
x
A
Internal Module
8
2~6
x
x
A
xxx
Communication error in the internal module
Contact the support department of the sales company.
-
-
-
-
8
x
8
x
x
x
8
x
x
x
1
I/O
8
x
x
x
1
200
An error occurred in the CDS server.
Contact the support department of the sales company.
-
-
-
-
8
x
x
x
1
201
-
-
-
-
8
x
x
x
1
202
-
-
-
-
8
x
x
x
1
203
-
-
-
-
8
x
x
x
3
Device
8
x
x
x
3
303
Restart of the device failed.
Restart the device, and perform the operation again.
When this problem recurs, obtain the Updater log, and contact the support department of the sales company.
-
-
-
-
8
x
x
x
3
304
-
-
-
-
8
x
x
x
3
401
Application of the firmware failed.
Obtain the Updater log, and contact the support department of the sales company.
-
-
-
-
8
x
x
x
3
402
-
-
-
-
8
x
x
x
3
403
-
-
-
-
8
x
x
x
3
404
-
-
-
-
8
x
x
x
3
405
-
-
-
-
8
x
x
x
3
406
-
-
-
-
8
x
x
x
3
407
Restart of the device failed.
Restart the device, and perform the operation again.
When this problem recurs, obtain the Updater log, and contact the support department of the sales company.
-
-
-
-
8
x
x
x
3
409
Application of the firmware failed.
Obtain the Updater log, and contact the support department of the sales company.
-
-
-
-
8
x
x
x
4
SOAP communication
8
x
x
x
4
104
An error occurred in the CDS server.
Contact the support department of the sales company.
-
-
-
-
8
x
x
x
4
207
An error occurred in the CDS server due to an unknown host error at execution of Web method.
Check the network environment of the device, and then check that the URL setting of the CDS server is correct, and perform the operation again.
-
8
x
x
x
5
HTTP communication
8
x
x
x
5
101
Download was canceled due to an error that occurred in the file server.
Check the network environment.
When there is no problem with the network environment, collect the Updater log, and contact the support department of the sales company.
-
-
-
-
8
x
x
x
5
201
-
-
8
x
x
x
5
202
-
-
8
x
x
x
5
203
-
-
8
x
x
x
5
204
-
-
8
x
x
x
5
205
-
-
8
x
x
x
5
206
-
-
8
x
x
x
5
300
-
-
-
8
x
x
x
5
301
-
-
-
8
x
x
x
5
302
-
-
-
8
x
x
x
5
303
-
-
-
8
x
x
x
5
304
-
-
8
x
x
x
5
305
-
-
-
-
8
x
x
x
5
306
-
-
-
-
8
x
x
x
5
307
-
-
-
-
8
x
x
x
5
309
-
-
-
8
x
x
x
5
308
An error occurred in the CDS server due to an invalid hash code of download file.
Check the network environment, and perform the operation again.
When there is no problem with the network environment, collect the Updater log, and contact the support department of the sales company.
-
-
* Not displayed on a device UI