![]() | Print out this category |
Error Code (hex number)
|
Description
|
Remedy
|
Cause of error
|
|||||||||
The first digit Error field
|
The
second digit Operator
|
The 3rd
- 4th digits Method category
|
The 5th
digit Category code
|
The 6 - 8th
digits Description code
|
CDS delivery server
|
Local CDS server
|
UP DATER
|
CDS file server
|
Network
|
|||
8
|
Error
|
|||||||||||
8
|
0
|
Not defined.
|
||||||||||
8
|
1
|
CDS server
|
||||||||||
8
|
1
|
x
|
x
|
Relating method code
|
||||||||
8
|
1
|
x
|
x
|
0
|
Not categorized
|
|||||||
8
|
1
|
x
|
x
|
0
|
001
|
No value is set in a mandatory data entry item
|
Contact the support department of the sales company.
|
![]() |
-
|
![]() |
-
|
-
|
8
|
1
|
x
|
x
|
0
|
002
|
In a string type of a data entry item, digit number and/or character type is/are set against the regulations
81040002 is displayed in the following cases:
The number of digits of the registration ID or password is not 8.
The registration ID or password includes characters other than single-byte numeric characters.
81060002 is displayed in the following cases:
The number of digits or type of characters used for Firm Type, Firmware Version, Firmware Group Version, or Firmware Label does not meet the specified number of digits or type of characters.
The character string of Firmware Group Version (firmGroupVersion) includes characters other than numeric values.
The number of digits of E-mail Address (mailAddress) is larger than 128.
Characters other than single-byte alphanumeric characters and symbols are used for E-mail Address (mailAddress).
An invalid e-mail address was input (The domain name is missing, . (dot) was input instead of , (comma), etc.)
|
When 81040002 is displayed:
Enter the correct ID and password for Special Firmware. (User)
When 81060002 is displayed due to an error in Firm Type, Firmware Version, or Firmware Group Version:
Register the correct firmware again. (CINC)
When 81060002 is displayed due to an invalid e-mail address: - Register the correct e-mail address. (User)
|
![]() |
-
|
![]() |
-
|
-
|
8
|
1
|
x
|
x
|
0
|
003
|
In an data entry item, the value is set against the regulations
(E.g. the set value is other than "Operator: 4. Service person, 5. User")
|
Contact the support department of the sales company.
|
![]() |
-
|
![]() |
-
|
-
|
8
|
1
|
x
|
x
|
0
|
004
|
No applicable delivery information exists
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
Operation
|
|||||||
8
|
1
|
x
|
x
|
1
|
001
|
Inconsistency between the current firmware component in the data entry item and delivery information (E.g. the conditions for automatic update are not met. The settings of a mandatory additional set are invalid)
81071001 is displayed in the following cases:
A cancellation notification was sent to CDS when the distribution status was not correct. (CDS has not received the status change due to a network failure, etc.)
81091001 is displayed in the following cases:
The firmware information of the device at the time of execution of distribution differs from the firmware information of the device at the time of registration of the distribution schedule.
The firmware was upgraded without using CDS when distribution schedule for the device that supports the UGW-linked function had been registered. As a result, the firmware information of the CDS server at the time of execution of distribution differs from the firmware information of the CDS server at the time of registration of the distribution schedule.
When the remote update setting for the firmware to be updated was disabled after distribution schedule was registered using auto update.
|
If distribution of the firmware is necessary, search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
![]() |
-
|
-
|
8
|
1
|
x
|
x
|
1
|
002
|
In a notice of delivery-allowed information, an install-set was release to the market, but the market release was stopped during the delivery
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
003
|
No mail template file exists
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
004
|
The device serial number in the data entry item differs from that in delivery information
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
005
|
User is selected as Operator in the data entry items and the retrieval type is other than the latest
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
006
|
The retrieval type in the data entry item is special and registration ID and individual Password are not set (* Operator did not enter registration ID and individual Password)
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
007
|
The retrieval type in the data entry item is special and Operator is not Service person
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
008
|
As to the device serial number in the data entry items, there is no applicable device code product
|
Check registration of LMS. (CINC)
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
009
|
The retrieval type in the data entry items is special and there are no basic-set applicable to the registration ID and Password (* When wrong registration ID or Password was entered by an operator)
|
Enter correct ID and the password.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00A
|
The delivery status is Applying
After the firmware was updated and when an update completion notification has not been sent to CDS, distribution of the firmware was attempted again before update time-out is processed in CDS.
|
After 2 hours and 30 minutes have passed since the failed attempt to distribute the firmware, search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00B
|
No approval information exists about EULA or the export criteria when the delivery is determined
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00C
|
The delivery status is Distributing/Distributed/Applying/Finished/Failed
When the distribution status was not correct, distribution information was obtained from CDS. (CDS has not been notified of the status change due to a network failure, etc.)
|
Search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00D
|
The delivery status is Distributing/Distributed/Applying/Finished/Failed
8108100D: When the distribution status was not correct, schedule information was checked with CDS. (CDS has not been notified of the status change due to a network
|
Search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00E
|
The delivery status is New/Waiting to Distribute/Distributed/Applying/Finished/Failed
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
00F
|
The delivery code is other than Distributing.
(Firmware distribution)
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
010
|
The delivery status is New/Waiting to Distribute/Distributing/Applying/Finished/Failed
810B1010: An update start notification was sent to CDS with an invalid status. (The CDS server failed to receive the status change due to a network error, etc.)
|
Search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
011
|
The delivery status is Distributing/Distributed/Applying/Finished/Failed
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
012
|
Device is "Not applicable to CDS"
(Firmware distribution)
* It occurs only when a device that can access CDS is managed.
|
Register the device as a CDS device.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
013
|
When the specified distribution time was within the time frame of CDS distribution stop.
(Firmware distribution)
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
014
|
When confirmation of the firmware distribution settings ended in time-out.
CDS was not accessed within 30 minutes after the distribution time. The device has been turned OFF, the network has been disconnected, etc.
|
Search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
015
|
When firmware distribution time-out occurs.
A reception completion notification was not sent to CDS within 24 hours after the start of the distribution. The device has been turned OFF, the network has been disconnected, etc.
|
Search the applicable firmware again, and perform distribution of the firmware.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
016
|
Firmware update time-out occurred.
An update completion notification had not been sent to CDS even after 2 hours since the start of the update.
|
Check the device to see if the update has been completed. When the update has ended in failure, execute the operation again if there is no problem with the device.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
017
|
When the firmware distribution information notification showed an error in processing the distribution information.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
018
|
When the firmware distribution information notification showed an error in processing the scheduled update information.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
019
|
When the status of the scheduled update information is "Set", "Finished", or "Failed".
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
020
|
When the status of the scheduled update information is "Waiting to Transmit" or "New".
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
021
|
When the status of the scheduled update information is "Set".
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
022
|
The scheduled update setting information differs between the input information and the distribution information.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
1
|
023
|
When the distribution status is "Cancel".
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
I/O
|
|||||||
8
|
1
|
x
|
x
|
2
|
001
|
The specified license access number does not exist in LMS
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
002
|
The specified license access number has been deauthorized
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
003
|
The package product of the entered license access number doesn't include MEAP application/System Option
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
004
|
The sales company for the MEAP application isn't identical with the sale company for the package product
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
005
|
The number of licenses to be issued will exceed the limit number allowed to register
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
006
|
As for System Option for the same function, the license keys were issued more than the defined number of times for the same device serial number
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
007
|
No device product exists applicable to the optional product
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
008
|
No product exists applicable to the device serial number
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
009
|
The product of the entered license access number cannot be used with this device because the settings of the sales company are incorrect
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
00A
|
No product linked to the license access number is registered in CDS for delivery
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
00B
|
Although the product linked to the license access number is registered in CDS for delivery, the delivery is stopped now
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
00C
|
No existence of optional product applicable to the device serial number.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
00D
|
The license access number has been registered for another device
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
00E
|
For the device product applicable to the device serial number, no available software (MEAP application, System Option) exists
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
010
|
LMS system error
* In support of multi-manifest, when the MFP/SFP section value shows any value other than 0 or 1, LMS returns an error code "-215" to CDS.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
011
|
LMS system error
* In the case of failure in collection of manifest in support of multi-manifest, LMS returns an error code "-999" to CDS.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
012
|
License cannot be issued for the upgrade product.
Since the configuration has been changed in the upgrade product, there are no applications and options for which a license can be issued.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
2
|
013
|
Not registered in CSA
CSA associated with the license access number does not include any products associated with the group ID.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
L-CDS
|
|||||||
8
|
1
|
x
|
x
|
F
|
000
|
Unclassified
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
001
|
Communication test information not registered
Download file information for communication test does not exist.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
003
|
Firmware information not registered
Firmware information corresponding to the target device serial number does not exist.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
007
|
Invalid firmware version
The firmware version at the time of registration of the distribution schedule differs from the current firmware version.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
008
|
Invalid firmware information
Firmware information to be distributed does not exist.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
009
|
Forcible termination
Distribution information is forcibly terminated from the server UI.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
00F
|
Invalid distribution status
Distribution status of the server is in a condition where a requested method from the client cannot be accepted.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
010
|
Invalid parameter
Requested parameter from the client is not correct.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
011
|
Version information not registered
Version information corresponding to the specified serial number has not been registered.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
012
|
Distribution time-out
Distribution has not been completed even after a certain period of time from the start of the distribution.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
013
|
Unable to judge the necessity of distribution
Version information from a device has not been registered in the local CDS.
Since the local CDS does not know the version information of the device, it cannot respond to the distribution request from updater. As a result of that, an error occurred when the request has been made. |
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
FFE
|
DB error
General error to access DB.
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
1
|
x
|
x
|
F
|
FFF
|
DB error
Internal error other than error to access DB (file I/O, etc.).
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
2~6
|
|||||||||||
8
|
2~6
|
x
|
x
|
Relating method code
|
||||||||
8
|
2~6
|
x
|
x
|
0
|
Not cartelized
|
|||||||
8
|
2~6
|
x
|
x
|
0
|
000
|
Not defined
|
Normally not indicated
|
|||||
8
|
2~6
|
x
|
x
|
0
|
100
|
Unknown error
|
Normally not indicated
|
|||||
8
|
2~6
|
x
|
x
|
1
|
Operation
|
|||||||
8
|
2~6
|
x
|
x
|
1
|
001
|
Processing exclusively
|
Start the operation again after terminating other Updater operations being executed simultaneously
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
002
|
Stopped
|
Restart the device, and start the operation again.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
101
|
Failed to process preparation for use
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
102
|
Failed to process use end
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
103
|
Time out during restart of readiness preparation
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
104
|
Session time-out excluding after application inquiry (after issuing delivery ID)
|
Start the operation again from the beginning
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
105
|
CDS URL is not set
|
Set CDS URL
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
106
|
Another job existed immediately before the firmware update processing.
|
Start the operation again after terminating the job of the device
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
201
|
Specifying of an iR option for a model that does not support iR options
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
202
|
Specifying of scheduled update for a model that does not support scheduled update
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
203
|
Firmware processing for a model that does not support firmware processing
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
204
|
L-CDS update process for a model that does not support L-CDS
|
Contact the support department of the sales company.
|
-
|
![]() |
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
301
|
Security Token verification error
|
Contact the support department of the sales company.
|
-
|
-
|
-
|
-
|
![]() |
8
|
2~6
|
x
|
x
|
1
|
302
|
Privilege check error
|
Perform the authentication as a correct user.
|
-
|
-
|
-
|
-
|
![]() |
8
|
2~6
|
x
|
x
|
1
|
303
|
Parameter error
|
Contact the support department of the sales company.
|
-
|
-
|
-
|
-
|
![]() |
8
|
2~6
|
x
|
x
|
1
|
304
|
There is no distribution information from the server.
|
Contact the support department of the sales company.
|
-
|
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
305
|
Version notification is not required.
|
Contact the support department of the sales company.
|
-
|
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
1
|
306
|
Connection server information mismatch error
|
Check the connection server settings.
|
-
|
-
|
-
|
-
|
![]() |
8
|
2~6
|
x
|
x
|
2
|
I/O
|
|||||||
8
|
2~6
|
x
|
x
|
2
|
1xx
|
An internal error about file operation
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
2
|
2xx
|
An internal error about xML file operation
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
2
|
301
|
Failed to output the license file
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
2
|
400
|
Codes other than the following "4xx" definition
|
Contact the support department of the sales company.
|
-
|
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
2
|
401
|
Failure in creation of an auto shutdown stop file
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
2
|
402
|
Failure in deletion of the auto shutdown stop file
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
Device
|
|||||||
8
|
2~6
|
x
|
x
|
3
|
1xx
|
An internal error in CPCA
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
2xx
|
An internal error in IMI
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
3xx
|
An internal error in SMS
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
4xx
|
An internal error in NLM
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
5xx
|
Configuration Service property setting error
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
6xx
|
An internal error related to APL_CDS partition
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
3
|
7xx
|
DCM-related service error
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
SOAP communication
|
|||||||
8
|
2~6
|
x
|
4
|
101
|
The processing thread stopped
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
|
8
|
2~6
|
x
|
x
|
4
|
102
|
Processing SOAP communication now
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
103
|
The function type is not matched
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
104
|
An invalid SOAP response error
|
Check the network environment.
When this problem recurs, contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
201
|
An internal error about application information
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
202
|
config.xml is NOT FOUND
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
203
|
type.xml is NOT FOUND
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
204
|
An error in binding type.xml
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
205
|
An error in creating a service tab
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
206
|
A runtime error in performing the web method
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
4
|
207
|
An unknown host error in performing the web method
|
Check the network environment of the device and start the operation again
Check if the URL settings of the CDS server are correct, and start the operation again after resetting
|
![]() |
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
4
|
301
|
The delivery server is stopped
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
2~6
|
x
|
x
|
4
|
302
|
<In the case of scheduled update>
In response to a download start notification sent from the device, the distribution server returned an error and stopped the operation of the device within a certain period of time before the distribution server maintenance time.
<In the case of distribution executed by specifying the date and time>
The firmware version of the device at the time when the distribution settings were specified and the version at the time immediately before update are different.
|
<In the case of scheduled update>
Specify the distribution settings again, making sure that the distribution server maintenance time and the scheduled update time do not overlap.
<In the case of distribution executed by specifying the date and time>
Specify the distribution settings again, making sure that the firmware version of device at the time when the distribution settings are specified and the version at the time immediately before update are the same.
|
![]() |
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
HTTP communication
|
|||||||
8
|
2~6
|
x
|
x
|
5
|
101
|
Specified Hash Algorithm is unknown
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
102
|
Download file URL is invalid
|
Check the URL setting of CDS server, reset the setting, and then start the operation again.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
103
|
No network cable connection (device side)
|
Check the network environment of the device, and start the operation again.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
201
|
Invalid HTTP request
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
202
|
Failed to connect to the server
|
Check the network environment of the device (check for any problem in the DNS server), and start the operation again.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
203
|
Failed to find the server
|
Check the network environment of the device (the proxy settings, etc.), and start the operation again.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
204
|
An input/output error occurred during the connecting process to the server
|
Check that no problem is found in the two items displayed during the communication test. If any problem was found, check the network environment.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
205
|
Failed to read a HTTP response
|
-
|
-
|
![]() |
![]() |
![]() |
|
8
|
2~6
|
x
|
x
|
5
|
206
|
Error in a HTTP response
|
Check the network environment.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
207
|
Generation of secure socket failed.
|
Contact the support department of the sales company.
|
-
|
![]() |
![]() |
![]() |
|
8
|
2~6
|
x
|
x
|
5
|
208
|
Certificate check error
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
209
|
Connection time-out
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
5
|
300
|
Codes other than the following "3xx" definition
|
Check that no problem is found in the proxy settings and network environment.
|
![]() |
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
301
|
Failed to retrieve the data stream
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
5
|
302
|
Failed to create the file object for receipt
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
5
|
303
|
Failed to create the data stream of the file for receipt
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
5
|
304
|
Failed to receive the data
|
Check the network environment of the device, and start the operation again.
|
-
|
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
305
|
An error about reserving the file data for receipt
|
Check that no problem is found in the HDD.
When this error occurs again, contact Support Group of sales companies.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
306
|
Failed to close the data stream
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
307
|
Failed to close the file data for receipt
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
5
|
308
|
Invalid hash code of the download file
|
Check the network environment of the device, and start the operation again.
|
![]() |
-
|
![]() |
![]() |
![]() |
8
|
2~6
|
x
|
x
|
5
|
309
|
The proxy authentication method is not supported, or access to the CDS file server is not permitted.
|
Check the proxy authentication method being used, change the setting to use a supported proxy authentication, and then start the operation again.
Check that access to the following URL is permitted.
device.c-cdsknn.net (protocol: https)
cdsknn.net.edgesuite.net (protocol: http)
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
6
|
Socket communication
|
|||||||
8
|
2~6
|
x
|
x
|
6
|
101
|
Failed to connect the eRDS
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
6
|
102
|
No response from eRDS
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
6
|
103
|
No notice of start from the eRDS
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
6
|
104
|
Error of socket reading
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
6
|
105
|
Socket communication time-out
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
![]() |
8
|
2~6
|
x
|
x
|
7
|
Other internal codes
|
|||||||
8
|
2~6
|
x
|
x
|
7
|
002
|
One of installation, start or authorization failed
(When installation or authorization failed, it is regarded as an error) *
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
03x
|
An internal error in processing the installation
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
1xx
|
An error by using invalid API
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
2xx
|
An internal error in SMS
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
301
|
No existence of delivery ID
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
302
|
Invalid delivery ID
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
303
|
The updated firmware information is not identical with the firmware information after activation of the Updater
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
304
|
The process of firmware download is incomplete
It occurs when the power of the device is turned OFF during download.
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
305
|
The update process is incomplete
The power was turned OFF after completion of download and before start of update processing.
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
306
|
The installment process is incomplete
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
401
|
Failed to retrieve delivery information
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
501
|
Failed to execute the delivery process
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
7
|
502
|
The scheduled distribution had not been executed even after a certain period of time due to the power of the device being OFF at the scheduled time or other reasons.
|
Scheduled deliveries not executed within the defined period of time are abandoned, so register a scheduled delivery again.
When setting the date and time of the scheduled delivery, be sure to designate a time when the device is ON
|
-
|
-
|
![]() |
-
|
-
|
8
|
2~6
|
x
|
x
|
A
|
Internal Module
|
|||||||
8
|
2~6
|
x
|
x
|
A
|
xxx
|
Communication error in the internal module
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
|||||||||||
8
|
x
|
x
|
x
|
|||||||||
8
|
x
|
x
|
x
|
1
|
I/O
|
|||||||
8
|
x
|
x
|
x
|
1
|
200
|
An error occurred in the CDS server.
|
Contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
1
|
201
|
![]() |
-
|
-
|
-
|
-
|
||
8
|
x
|
x
|
x
|
1
|
202
|
![]() |
-
|
-
|
-
|
-
|
||
8
|
x
|
x
|
x
|
1
|
203
|
![]() |
-
|
-
|
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
Device
|
|||||||
8
|
x
|
x
|
x
|
3
|
303
|
Restart of the device failed.
|
Restart the device, and perform the operation again.
When this problem recurs, obtain the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
3
|
304
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
401
|
Application of the firmware failed.
|
Obtain the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
3
|
402
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
403
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
404
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
405
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
406
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
3
|
407
|
Restart of the device failed.
|
Restart the device, and perform the operation again.
When this problem recurs, obtain the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
3
|
409
|
Application of the firmware failed.
|
Obtain the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
4
|
SOAP communication
|
|||||||
8
|
x
|
x
|
x
|
4
|
104
|
An error occurred in the CDS server.
|
Contact the support department of the sales company.
|
![]() |
-
|
-
|
-
|
-
|
8
|
x
|
x
|
x
|
4
|
207
|
An error occurred in the CDS server due to an unknown host error at execution of Web method.
|
Check the network environment of the device, and then check that the URL setting of the CDS server is correct, and perform the operation again.
|
![]() |
-
|
![]() |
![]() |
![]() |
8
|
x
|
x
|
x
|
5
|
HTTP communication
|
|||||||
8
|
x
|
x
|
x
|
5
|
101
|
Download was canceled due to an error that occurred in the file server.
|
Check the network environment.
When there is no problem with the network environment, collect the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
-
|
-
|
8
|
x
|
x
|
x
|
5
|
201
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
202
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
203
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
204
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
205
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
206
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
300
|
-
|
-
|
![]() |
-
|
![]() |
||
8
|
x
|
x
|
x
|
5
|
301
|
-
|
-
|
![]() |
-
|
![]() |
||
8
|
x
|
x
|
x
|
5
|
302
|
-
|
-
|
![]() |
-
|
![]() |
||
8
|
x
|
x
|
x
|
5
|
303
|
-
|
-
|
![]() |
-
|
![]() |
||
8
|
x
|
x
|
x
|
5
|
304
|
-
|
-
|
![]() |
![]() |
![]() |
||
8
|
x
|
x
|
x
|
5
|
305
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
5
|
306
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
5
|
307
|
-
|
-
|
![]() |
-
|
-
|
||
8
|
x
|
x
|
x
|
5
|
309
|
-
|
-
|
![]() |
-
|
![]() |
||
8
|
x
|
x
|
x
|
5
|
308
|
An error occurred in the CDS server due to an invalid hash code of download file.
|
Check the network environment, and perform the operation again.
When there is no problem with the network environment, collect the Updater log, and contact the support department of the sales company.
|
-
|
-
|
![]() |
![]() |
![]() |