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FAQ
No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
1. Name resolution was failed due to an incorrect host name or DNS server has been halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
No.2
Q: When does E-RDS send counter information to UGW? How many data is sent?
A: The schedule of data transmitting, the start time are determined by settings in the UGW side. The send time cannot be specified on the E-RDS side. Data is sent once every 16 hours.
The data size of counter information is approx. 285 KB.
No.3
Q: Will data which failed to be sent due to an error in communication with UGW be resent?
A: Data shown below will be resent.
Jam log
Service call log
Alarm log
Service mode menu
The newest data is resent only when the settings are changed in service mode.
Browser information
It is resent only when the web browser option is enabled.
Data is resent endlessly (after 5, 10, 15, 20, 25, and 30 minutes since the occurrence of communication error; once 30 minutes have passed, it is resent at 30-minute intervals) until it is sent successfully. Resend continues even if the power is turned OFF and then ON.
No.4
Q: What is the upper limit of the number of COM-LOGs? What is the upper limit of the number of characters of error information displayed in a COM-LOG?
A: Up to 30 log data can be saved. The data size of error information is maximum 128 characters.
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed. Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA (as default); therefore, authentication with E-RDS is available if you change the setting to "Basic" authentication on the server.
No.6
Q: Can I turn this machine power off during the e-Maintenance/ imageWARE Remote system operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Server connection error" or "Proxy connection error" errors if the power supply of network equipment such as HUB is made prolonged OFF.
No.7
Q: How does E-RDS operate while this machine is placed in the sleep mode?
A: While E-RDS is enabled, and if there is information that should be sent, the machine recovers from the sleep state and starts data transmission. Immediately after completion of data transmission by E-RDS, the machine starts shifting to sleep state.
However, the time required to shift to sleep state depends on the device.
If the next data transmission will be done within 10 minutes, the machine does not shift to sleep state.
No.8
Q: Is E-RDS compatible with Department counter?
A: No, E-RDS does not support Department counter.
No.9
Q: Is there any setting to be made on the device side to enable the service mode menu transmission function? Moreover, what is Service mode menu set as the object of transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to transmission of the service mode, see the "Service mode menu Transmission".
No.10
Q: What service browser data is transmitted to UGW by E-RDS in what timing?
A: The service browser data to be transmitted and the transmission timing are shown below.
Transmission timing
Detailed procedure
Transmission information
Error occurs
When the service browser is enabled from the disabled state [OFF]
1) Specify the service browser setting in the service mode menu.
2) Send browser information to UGW.
3) Once obtaining OK response from UGW, enable the service browser mode [ACTIVE].
(To use the setting, it is necessary to reboot this machine)
Service browser mode: [Register]
WEB browser option: [ON] or [OFF] according to the license status
Retransmission is not performed.
("Disabling [OFF]" continues to be set.)
No.11
Q: Can I make another service call request when I have already requested a service call?
A: No, you cannot make another service call request if you have already made a service call request.
Touch the [Cancel] button to cancel the service call which you’d made. Or the service technician performs a service call completion process.
No.12
Q: Is the "Requesting" status cancelled when this machine is rebooted?
A: The requesting status is not cancelled even if the device is rebooted. The information of the notified service call request (the time that the request was made, the service call request description) is also retained during the "Requesting" status.
No.13
Q: Counter information could not be sent at the scheduled send time due to the power of this machine being turned OFF. Will the counter information be sent later when the power of this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the power of this machine being turned OFF, etc., and the scheduled send time has already passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Status of this machine
Power ON
Power OFF
Sleep
Scheduled send
Sent
Not sent*1
Sent*2
Immediate send
(Service call log / Alarm log / Jam log)
Sent
-
Sent*2
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
No.14
Q: What is the number of the network port used by E-RDS?
A: The port number used by E-RDS for communication with UGW is "443".
If this setting is changed, an error occurs during communication with UGW. Therefore this setting should not be changed unless otherwise instructed.
No.15
Q: After the setting for E-RDS was made, the IP address of the host machine was changed. In that case, is it necessary to execute COM-TEST again?
A: It is not necessary to execute COM-TEST again because the IP address used by E-RDS is automatically changed. However, it is necessary to restart the device to reflect the change in the setting of the IP address