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Advance preparations
(1) Advance confirmation
Confirm with the UGW administrator that the device to be monitored with e-Maintenance/ imageWARE Remote is registered in the UGW.

(2) Advance preparations
Interview the user's system administrator in advance to find out the following information about the network.

Information item 1
IP address settings
Automatic setting (DHCP, RARP, BOOTP)
Manual setting IP address, subnet mask and gateway address to be set

Information item 2
Is there a DNS server in use?
If there is a DNS server in use, find out the following.
Primary DNS server address
Secondary DNS server address

Information item 3
Is there a proxy server?
If there is a proxy server in use, find out the following.
Proxy server address
Port No. for proxy server

Information item 4
Is proxy server authentication required?
If proxy server authentication is required, find out the following.
User name and password required for proxy authentication